Senior Professional Services Resident Consultant- EMEA

The Senior Professional Services Resident Consultant at Zscaler is responsible for serving as a dedicated resource to strategic customers, providing consultancy and deployment services related to Zscaler’s solutions. This role involves collaborating with sales teams, managing customer accounts, and ensuring the successful deployment of Zero Trust solutions over extended engagements.

To qualify for the Senior Professional Services Resident Consultant position at Zscaler, candidates should have 8+ years of experience in related roles such as a Professional Services Consultant or Technical Account Manager. Familiarity with Zscaler solutions, authentication systems like SAML and Active Directory, and a strong background in network and security solutions are essential.

Preferred qualifications for the Senior Professional Services Resident Consultant role at Zscaler include knowledge of cloud solutions, especially on Microsoft Azure and AWS, and experience with hypervisors like VMware. Industry certifications such as those from Cisco or Juniper will also make candidates stand out.

A typical day for a Senior Professional Services Resident Consultant at Zscaler involves engaging with customers to understand their needs, providing expert guidance on Zscaler solutions, collaborating with sales and technical teams, and ensuring successful implementation of security measures. Flexibility in managing multiple customer accounts is also part of the job.

Zscaler supports the professional growth of a Senior Professional Services Resident Consultant through comprehensive training programs, mentorship opportunities, and a culture that encourages continuous learning and development. Employees can also benefit from education reimbursement options.

In your response, emphasize specific instances where you've utilized Zscaler solutions like ZIA and ZPA. Talk about your role in successful deployments, capturing how your skills have directly contributed to customer satisfaction and security outcomes.

Discuss your problem-solving skills and customer-centric approach. Explain how you would listen to the customer’s concerns, analyze the situation, and use collaborative efforts to find a solution that aligns with Zscaler's offerings.

Share your project management methodologies, such as Agile or Waterfall, and provide examples of how you effectively manage timelines, customer expectations, and resources to ensure successful project delivery.

Mention your proactive approach to learning, discussing relevant resources such as webinars, conferences, and online courses that you regularly engage with to stay informed about new cybersecurity trends and technologies.

Provide a specific example demonstrating how collaboration with sales teams or external partners led to successful outcomes. Emphasize communication, strategy alignment, and how this partnership enhanced customer experiences.

Articulate your understanding of Zero Trust principles and why they are essential for modern security architectures. Discuss how you have implemented or advised on Zero Trust models in your previous roles.

Discuss various authentication methods like SAML and LDAP, and explain their integral role in enhancing security postures. Use examples from your experience where effective authentication was critical to successful deployments.

Explain your time management strategies, including prioritization of tasks, setting realistic timelines, and maintaining open communication with customers to keep all stakeholders informed about project status.

Express your alignment with Zscaler's mission and values. Highlight specific aspects of Zscaler’s work environment, culture, or technology that resonate with you, demonstrating genuine interest in being part of the team.

Explain your approach to building rapport with customers, including consistent communication, setting expectations, and being available to address concerns throughout the deployment process.