Adoption Consultant - job 1 of 2

As an Adoption Consultant at 6sense, you will be responsible for onboarding new clients, guiding them through our Revenue AI platform, and ensuring they maximize its capabilities. You'll analyze customer needs and advise on best practices tailored to their unique situations while delivering training and support. Your role will be crucial in building relationships with clients to achieve higher engagement rates and ultimately drive sales revenue.

To thrive as an Adoption Consultant at 6sense, candidates should ideally have a background in sales or customer success within the B2B space, along with excellent communication and problem-solving skills. Experience with CRM systems and familiarity with analytics tools will also be beneficial. A passion for technology and a growth mindset are essential to help our clients navigate their adoption journey successfully.

6sense is committed to nurturing talent through continuous learning. As an Adoption Consultant, you’ll have access to resources like the LinkedIn Learning platform, various onboarding programs, and specialized training sessions. We encourage our employees to participate in professional development initiatives that align with their career goals, ensuring you grow alongside the company.

At 6sense, you can expect a vibrant, collaborative, and inclusive work culture. We embody our Being 6sense values - Accountability, Growth Mindset, Integrity, Fun, and One Team. This means you’ll be part of an environment that values teamwork and personal growth, allowing you to contribute to exciting projects while learning from your peers.

6sense offers an attractive benefits package to its Adoption Consultants, including health coverage, paid parental leave, and generous vacation time. Our employees also enjoy unique perks like quarterly wellness education sessions and self-care days off, which reflect our commitment to fostering employee well-being and work-life balance.

Be prepared to share a specific example of how you assisted a client in implementing a new technology, particularly focusing on the challenges you faced, the strategies you employed, and the outcomes achieved. Highlight your communication skills, adaptability, and the tools you used to drive engagement and support.

Discuss your strategies for staying informed, whether through attending webinars, following key industry publications, or engaging in communities. This showcases your commitment to learning and illustrates how you can bring valuable insights to the team at 6sense.

Explain your approach to understanding a client’s unique requirements and goals. This could include conducting needs assessments through surveys, interviews, and data analysis. Emphasize the importance of building relationships and communication in this process.

Share your techniques for ensuring clear communication, such as regular updates and feedback sessions. Illustrate your ability to empathize with clients while keeping them informed and engaged throughout the process.

Discuss metrics or KPIs you consider important, such as user engagement rates, customer satisfaction scores, or revenue growth after adopting a new solution. Reinforce your understanding of the role's impact on client success and company goals.

Provide examples of how you've addressed client concerns or hesitations, focusing on your communication and problem-solving skills. Highlight the importance of listening to client feedback and being flexible in your approach.

Talk about your proactive support tactics, like follow-up training sessions, regular check-ins, and providing resources to ensure clients fully utilize the platform. Emphasize the value of long-term relationships and satisfaction.

Share a specific project that required strategic planning and execution. Focus on the challenges encountered, the steps taken to overcome them, and the final results achieved to demonstrate your resilience and leadership capabilities.

Discuss your methods for tailoring your approach based on client size, industry, or specific needs. Highlight your flexibility and creativity in ensuring every client gets a personalized experience.

Reflect on your passion for helping clients succeed and the satisfaction you derive from seeing them realize the value of their investments. Talk about how this aligns with your personal values and career aspirations.