Job details

Claims Loss Reporting Associate

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At AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Loss Reporting Associate to support our auto claims operations. This role serves as a foundational step on a career path brimming with opportunities for growth and skill development. It's an ideal entry point for individuals without prior claims experience and offers the opportunity to provide meaningful service to our insured members who will depend on your assistance.

The Call Center operates from 7AM to 7:15PM, seven days a week on-site, with weekends and holidays scheduled on a rotating basis every other week.

What do we offer ?

Outstanding Benefits
$22.85/ hour
Paid Training and Growth Opportunities

What you will do:

Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members
Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.
Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.
Explain and evaluate benefits, coverages, and claims process involving glass claims.

What you will bring:

Associate's degree is preferred but not mandatory for consideration.
1-3 years of customer service in a call center setting preferred
Proficiency in using Microsoft Office software, including Outlook and Word.
Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:
•   Health coverage for medical, dental, vision
•   401(K) saving plan with company match AND Pension
•   Tuition assistance
•   PTO for community volunteer programs
•   Wellness program
•   Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Average salary estimate

$47588 / YEARLY (est.)

min

max

$47588K

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What You Should Know About Claims Loss Reporting Associate, AAA

As a Claims Loss Reporting Associate at AAA – Auto Club Enterprises in Coppell, Texas, you're stepping into the exciting world of auto claims with one of the leading names in the insurance industry! In this entry-level role, you’ll be at the forefront of providing legendary customer service to our valued members who rely on your support during their time of need. Your day-to-day will involve interacting with individuals from various backgrounds, setting expectations, and providing empathy as you guide them through the claims process. We're committed to your growth; with paid training and opportunities to rise within the company, this position serves as the perfect launchpad for a rewarding career. Whether you’re a seasoned customer service representative or a newcomer eager to learn, if you have great organizational skills and a knack for communication, this role is for you! With a competitive pay of $22.85 per hour, superb health benefits, and a 401(K) plan, you’ll find that working here not only offers financial stability but also a supportive work environment that celebrates diversity and teamwork. Join us at AAA to provide first-class service to our 17 million members and be part of a mission that prioritizes member satisfaction and quality assurance!

Frequently Asked Questions (FAQs) for Claims Loss Reporting Associate Role at AAA

What are the main responsibilities of a Claims Loss Reporting Associate at AAA – Auto Club Enterprises?

As a Claims Loss Reporting Associate at AAA – Auto Club Enterprises, your key responsibilities entail providing exceptional service to members by guiding them through the auto claims process, effectively communicating claims information, and ensuring that member expectations are met. You'll also set the tone of interactions by demonstrating empathy and reassurance during a critical time.