Hardware Support Technician (ONSITE)

As a Hardware Support Technician at Cognizant, you will engage in hardware break-fix support, where you typically swap out entire units, ensure effective deskside support, and manage various administrative tasks including inventory management and generating weekly reports. You'll tackle issues across multiple platforms including desktops, notebooks, and more, while delivering exceptional customer service.

Cognizant seeks candidates for the Hardware Support Technician role who possess 1-3 years of experience in IT. Key qualifications include proficiency in desktop operating systems, deep technical skills in Microsoft Windows, and strong communication capabilities. Experience with user IT infrastructure and network configurations is also essential.

In the role of Hardware Support Technician at Cognizant, you will work with a variety of devices including desktops, laptops, printers, smartphones, and other handheld devices. Your work will involve troubleshooting and repairing these devices to ensure optimal performance.

Cognizant prioritizes continuous learning and career advancement. As a Hardware Support Technician, you will have access to professional development programs and training opportunities that will help enhance your technical skills and advance your career within the organization.

Cognizant offers a comprehensive benefits package for the Hardware Support Technician role, including medical, dental, and vision insurance, paid time off and holidays, a 401(k) plan with contributions, long-term and short-term disability benefits, and an employee stock purchase plan.

When answering this question, focus on specific examples from your previous roles where you diagnosed and repaired hardware issues. Include details about the types of devices worked on and the processes you followed to resolve the problems effectively.

Discuss your ability to remain organized and calm under pressure. Provide an example of a time you managed competing priorities, detailing how you assessed the urgency of tasks and communicated effectively with team members.

Highlight your customer service philosophy by emphasizing active listening, empathy, and clear communication. Share a specific example that showcases your ability to engage positively with clients and resolve their issues effectively.

List the various platforms and operating systems you have experience with, such as Windows, Linux, and MacOS. Give examples of your work on each to show versatility and depth of knowledge.

Explain your approach to resolving conflicts through calm communication and understanding different perspectives. Provide an example of a situation where your conflict resolution skills led to a positive outcome.

Discuss your experience with asset management systems and best practices. Share examples of how you've maintained accurate records and conducted inventory counts to ensure efficient operations.

Share a situation where you successfully adapted to new technology. Highlight the steps you took to familiarize yourself, the resources you used, and the positive outcomes that resulted from your adaptability.

Describe a specific installation project, detailing your planning, execution, and any challenges faced. Emphasize the outcome and any positive feedback received from end users.

Talk about the resources you utilize, such as blogs, webinars, or tech forums, to keep your skills and knowledge current. Mention any communities you are a part of that enhance your learning.

Share your interest in Cognizant’s approach to digital transformation and customer service. Mention how the company’s values align with your career goals and how you can contribute to its mission.