Network/Help Desk Administrator

As a Network/Help Desk Administrator at Abacus Technology Corporation, your primary responsibilities include system administration and support services focusing on the operation and maintenance of servers, user computers, and networking infrastructure components. You'll be troubleshooting problems, managing system backups, and providing help desk support while interfacing with communication personnel to resolve network issues.

To apply for the Network/Help Desk Administrator position at Abacus Technology Corporation, you should have at least 5 years of experience in systems or network administration. A Bachelor’s degree in a related field is preferred. Additionally, you must hold a Security+ CE certification, practical experience with DoD systems, and strong skills in MS Windows desktop and server operating systems.

For the Network/Help Desk Administrator role at Abacus Technology Corporation, candidates must be U.S. citizens and possess a current Secret clearance. This is essential for meeting eligibility requirements for access to classified information, as the role involves supporting government operations.

Abacus Technology Corporation is committed to the professional growth of its Network/Help Desk Administrators. We offer training opportunities, support for certifications, and a collaborative work environment that encourages knowledge sharing and continuous learning to enhance your skills in network administration and support.

In the role of Network/Help Desk Administrator at Abacus Technology Corporation, you will work with various tools and technologies, including virtual and physical server environments, VMWare, enterprise backup solutions, and COTS software applications. You'll also become familiar with change request management systems like VRV and REMEDY.

In your response, highlight specific experiences where you managed both virtual and physical servers, detailing your involvement in troubleshooting, maintenance, and configuration. Discuss the types of servers you've worked with and any relevant tools or technologies employed during your work.

Discuss your systematic approach to troubleshooting network issues, including how you identify problems, isolate variables, and implement solutions. Highlight any tools or methodologies you use to monitor and analyze network performance.

Talk about your knowledge of security best practices, including regular updates, patches, firewall implementations, and backup procedures. Emphasize any past experiences you have with compliance standards and how you keep systems secure.

Explain your prioritization strategy, including how you assess the severity of issues, manage workload, and communicate with team members to ensure timely resolution of support requests.

Describe your previous roles where you managed the inventory of IT assets, discussing specific procedures you followed for tracking and maintaining records of equipment and software licensing.

Discuss specific communication techniques you employ to ensure clarity in your interactions with customers. Emphasize your ability to explain technical concepts to non-technical users and how you ensure their concerns are addressed.

Share a specific situation where you managed a challenging customer interaction, explaining the approach you took to understand their concerns, calm the situation, and find a satisfactory resolution.

Detail your understanding of patch management, including the processes you have followed to ensure systems are up to date while minimizing downtime. Provide examples of how you scheduled and implemented patches in your previous roles.

Discuss the various resources you utilize, such as industry publications, certifications, online courses, and professional networks, to keep your knowledge base current and relevant against emerging trends and updates in network administration.

List specific software tools you are experienced with, such as VRV, REMEDY, VMWare, and any other monitoring or troubleshooting tools. Explain how you have used these in your network administration or help desk support roles.