Content Manager, Allergan Medical Institute

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability.

We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing [email protected] or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

The Content Manager, Allergan Medical Institute (AMI) is the responsible lead for the development, creation and implementation of the injector journey. This is a highly creative and collaborative role that drives a high standard of creation and innovation around content and curriculum that elevates the leadership of Allergan Aesthetics within the industry. The role is responsible for driving the evolution of AMI 2.0 and acts as the creative leader in driving a strategy that serves the needs of both Allergan Aesthetics and the injector community. You will work closely and actively engage with the AMI Faculty through development of a collaborative partnership anchored in co-creation to deliver engaging and differentiated content.  

This is a unique opportunity to work with AbbVie, recognised on the Fortune 100 Best Companies to Work For list for the 8th year in a row in 2025!

KEY DUTIES AND RESPONSIBILITIES

• Development and implementation of the AMI injector curriculum with a focus on the Healthcare Professional (HCP) learner journey, co-creation, and digital enablement.
• Thinking outside the box to develop content that is engaging, differentiated and drives engagement with injectors through exciting topics, content and HCP interactions, maintaining the leadership of Allergan Aesthetics in the industry 
• Localisation of international content that fits the needs of the ANZ market, including leading new product launches and indications by driving the strategy behind the brands.
• Develop a curriculum for all injector segments that meets the needs of the customer while remaining agile and innovative to provide a best in class injector journey.
• Partnering with the AMI Faculty to co-create pathways, materials, and digital content.
• Collaborate with AMI Faculty to drive co-creation of content and provide each injector segment with a clear learning pathway including co-creation of materials, publications, video, and digital content that support ongoing learning requirements across Face2Face, virtual and digital touchpoints.
• Work cohesively with the marketing team to ensure the AMI strategy is a reflection of the broader Allergan Aesthetics strategy and the education is aligned with marketing campaigns and materials.
• Engage AMI Faculty & Nurse Trainer managers to align the creation of content to the strengths and areas of interest of each faculty member and/or nurse trainer.  
• Work closely with AMI faculty, nurse trainers and relevant AMI members to deliver briefings for AMI related executions.
• Work closely with the Senior Manager, Centre of Excellence (CoE) strategy & Events to align the injector learning pathway with training opportunities within the CoE and external events.
• Work closely with the Event Manager & Event Coordinator to align the activities related to the injector journey with all other AA executions.
• Responsible for managing the AMI DW 3.0 platform and developing content for all injector segments.
• Develop the digital strategy for the injector journey with cross functional collaboration to drive injector engagement and retention of DW users.
• Embed all digital channels into the customer journey identifying future needs and solutions to drive the omnichannel approach.
• Develop data analytics and user experience reporting with other digital leads and business excellence.
• Management of allocated budget for;
  • AMI content & curriculum
  • Digital
  • Co-creation
• Develop and maintain all appropriate policies and processes to ensure a compliant framework is withheld in support of Allergan’s Aesthetics focus on ethics and integrity.
• Adhere to all Allergan Aesthetics internal codes of conduct and compliance policies and processes.
• Report any adverse event within 24 hours as per Allergan’s policies and procedures
• Support Allergan’s Quality Management System and internal auditing processes.
• Proactively participate in Allergan Aesthetics WHS programs, adhere to policies and promote a safe work environment at all times. 
• Other ad hoc duties such as administrative duties, as requested.

• Successful completion of relevant tertiary qualifications – science, healthcare or business related
• Industry experience preferred
• Minimum 5 years’ experience in marketing or commercial roles within the pharmaceutical, medical device or related industry.
• People leader experience preferred.
• Strong commercial background with experience in development and implementation of strategy.
• Passion and enthusiasm for education and driving behavioural change.
• Ability to build relationships, collaborate and influence key external and internal stakeholders
• Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

WAYS WE WORK

• All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. 
• Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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