Salesforce Engineering Lead

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

This position is responsible for defining the release plan in collaboration with product owner, program manager, business analysts & platform engineering team, lead the development team to deliver the features as per the release plan and lead the operations team to administrate & manage the production support & enhancements of the platform. This position is responsible to follow AbbVie SLC process to ensure compliance to deliver quality and validated systems. This position is responsible for demonstrating continuous improvement in the delivery of SFDC solutions. This person will stay on top of technological trends, agile project management and perform the required technical research and due diligence when necessary to recommend the use of new technology capabilities.

Conceive, design, engineer, and implement data and software solutions that solve significant scientific or business problems. Generate new proposals and lead those efforts. Investigate, identify, and implement state-of-the-art technology platforms that drive productivity and efficiency gains in own function and throughout multiple business areas. Act as a lead in his/her area of expertise and critically evaluate relevant technological advances and integrate this knowledge into new business technology solutions. Technology Architects will be aligned to a specific area: Information, Solution, System, User Experience (UX) or Data.

Responsibilities

• Responsible for leading development, testing, release, and operations of applications built on Salesforce.com platform.
• Manage technical team (onsite & offshore) of tech leads, project managers, DevOps engineer, developers, QA engineers, administrators and provide them necessary support to ensure final deliverables meet business objectives.
• Manage and oversee day-to-day activities of the release team and ensure adherence to AbbVie standards in project execution methodology, quality assurance and continuous improvement.
• Responsible to work with stakeholders and develop delivery plan with dependencies and execute the plan for releases; monitor risks during release cycle & devise mitigation plan for risks, make sure dependent deliveries from other teams are aligned to meet the release timeline; effectively escalate issues, report release status, risks, and mitigation plans to program team.
• Responsible to meet with development teams regularly to ensure team has needed access, tools, and processes to complete their work, remove any impediments, get their feedback on areas of improvement and work with management to implement improvements.
• Responsible for compliance with applicable AbbVie Software development lifecycle Policies and procedures.
• Responsible to make sure engineering team follows the current delivery process and seek feedback from team to improve/optimize delivery process for sustainable, scalable, and repeatable delivery.
• Measure the quality of solution delivery & production operations; track and report the project spend; Capacity planning and resource optimization.
• Manage application operations, monitor operational metrics, SLAs, help prioritize issue fixes, review, and publish operational metrics.
• Able to work independently with minimal oversight; deliverables and relationships are monitored through periodic reviews.
• Maintains hands-on technical expertise by making technical contributions to software development and QA processes.
• Proactively manage changes in project scope, identify possible crises and devise contingency plans.
• Oversee and provide estimates for all resources required to achieve project goals and manage assigned budget throughout execution of project.
• Work with Solution architects to provide expert level advise and participate in the ECO system solutioning that need Salesforce org involvement.
• Support technical roadmap for the salesforce org and influence business, product owners and leadership team to sponsor the technical roadmap items and add to the platform roadmap. Act as the trusted advisor for the business to design and architect solution to business problems.
• Stay up to date with the salesforce releases, features and functionalities and provide guidance on leveraging new capabilities during the solutioning and design phase; identify technical debt items in the platform that were built using older salesforce technology/features and ensure they are addressed on timely.
• Build proof of concepts (POC) to enable business needs with salesforce technology, features and functionalities.
• Demonstrate creative 'out of the box' thinking to solve difficult problems and champion new technologies to achieve project goals.
• Demonstrate deep knowledge of the pharmaceutical business, and utilize this knowledge in the rapid advancement of agile, impactful, and cost-effective solutions
• May mentor/supervise a team of one or more and guide and evaluate the performance of those individuals; is accountable for the effective performance of the team/individuals.

Qualification Requirements:

• Bachelor's Degree with 8 years of experience; Master's Degree with 7 years of experience; PhD with 3 years of experience in application program development. Work experience in the pharmaceutical industry preferred.
• Requires in‐depth knowledge of the systems development life cycle, client area’s functions and systems, and systems application program development technological alternatives.
• Salesforce.com certification administrator/developer/consultant certification and Platform Developer
• 6+ years of work experience in technical project execution on large enterprise projects, with experience in business requirements analysis, Solution architecture, designing and solution delivery.
• 6+ years of experience in implementing and delivering solutions built on Salesforce platform and exposure to Service Cloud implementation. Health Cloud experience is preferred.
• Exposure and understanding of enterprise architecture principles, Salesforce Well architected concepts, have implemented Salesforce scalable and sustainable solutions using best architecture principles.

Tools and skills you will use in this role:

• Salesforce.com, Service Cloud, Health Cloud
• Hands On experience in Apex, Triggers, LWC, Flows, Visualforce Page and Integration features
• Experience in Web development with HTML5, CSS, JavaScript and JavaScript framework.
• Object Oriented Design and design patterns.
• DevOps CI/CD/CT experience in Salesforce Eco system.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html