The Customized Program Manager at our company will manage a portfolio of faculty-led and experiential study abroad programs for US colleges. Responsibilities include developing and negotiating program proposals, overseeing pre-departure processes, and gathering specific program details while nurturing relationships with university faculty and staff. You'll also be analyzing program evaluations to ensure continued improvement and growth.

Candidates for the Customized Program Manager position should have a Bachelor's degree, preferably in an international education field or a related area. Experience in international education, account management, or related positions is important, along with personal experience in a study abroad program. Strong organizational skills and approachable communication abilities are essential for success in this role.

Success as a Customized Program Manager at our company requires proficiency in Microsoft Office and Google Suite. Familiarity with CRM software like Salesforce is also beneficial. Additionally, strong organizational, communication, and relationship-building skills are essential. The ability to juggle multiple projects while maintaining an eye for detail will set you apart!

While the role of Customized Program Manager is primarily based in beautiful locations like Rome or Florence, we will consider candidates from select US states, specifically Texas as well as a bunch of others. However, please note that we do not provide visa sponsorships, so candidates must be eligible to work in Italy or US states if applicable.

The typical salary range for a Customized Program Manager at our company falls between $60,000 to $85,000 per year. However, specific compensation details are not provided by the employer, so discussing salary expectations during the interview may allow for more clarity.

When answering this question, be sure to highlight your specific experiences managing similar programs, detailing your responsibilities and outcomes. Mention any challenges you faced and how you overcame them, emphasizing your problem-solving and organizational skills. Providing quantifiable results can help strengthen your answer.

To answer effectively, explain your approach to task management, possibly including tools or methods you use for organization. Describe your time management skills and how you ensure deadlines are met without sacrificing quality, demonstrating your ability to remain calm and detail-oriented under pressure.

Discuss your strategies for relationship building, focusing on communication, understanding the needs of faculty, and maintaining professionalism. Provide examples of how you have successfully navigated diverse teams or managed stakeholder expectations in previous roles.

Outline a step-by-step approach that includes researching and understanding faculty needs, collaborating with international partners, budgeting, and proposing the program effectively. Emphasize the importance of thorough planning and the need for constant communication throughout the process.

In your response, be honest about the situation and provide a clear illustration of constructive feedback you received. Explain how you took the feedback into account, made necessary changes, and the positive impact those changes had on future programs.

Discuss your proactive measures to ensure smooth pre-departure processes. This can include organization, thorough checklists, clear communication with staff, and facilitating training sessions. Stress the importance of preparation in achieving successful outcomes.

Describe the significance of evaluation by mentioning its impact on future programming decisions. Discuss how you gather evaluations, analyze results, and implement changes based on feedback to improve the programs continuously.

Mention any software you are familiar with, such as Excel for budgeting, CRM software for tracking engagements, or communication tools for collaboration. Illustrate how these tools help you manage details effectively and facilitate teamwork.

Reflect on your personal passions that align with this role, such as a commitment to fostering international understanding through education. Share your enthusiasm for creating enriching experiences for students and your belief in the value of study abroad programs.

Here, it's crucial to articulate your respect for diverse perspectives and adaptability in communication styles. Provide examples of situations where you successfully navigated cultural differences and turned them into strengths for collaboration.