ServiceNow Senior Business Analyst

As a ServiceNow Senior Business Analyst at Accenture Federal Services, you'll be responsible for analyzing and designing new business processes, monitoring performance, and collaborating with business users to define requirements and use cases. Facilitating process redesign and managing change is crucial, as is your role in quality management reviews and developing test plans for user solutions.

To apply for the ServiceNow Senior Business Analyst role at Accenture Federal Services, you should have at least 3 years of experience with ServiceNow, strong documentation skills including creating requirement and design specifications, and experience working with stakeholders to deliver solutions. Bonus points if you possess a ServiceNow Certified System Administrator credential or Agile Fundamentals training!

At Accenture Federal Services, the working environment is inclusive, collaborative, and empowering. You will be part of a caring community where innovation thrives, providing you the opportunity to grow through hands-on experiences and industry training while making significant contributions to federal missions.

Yes, the ServiceNow Senior Business Analyst position at Accenture Federal Services requires an active TS/SCI security clearance, and candidates must be willing to obtain a polygraph as part of the application process.

Employees in the ServiceNow Senior Business Analyst role at Accenture Federal Services often highlight the positive team culture, commitment to diversity, and support for professional development as key aspects of their experience, enabling them to take on exciting projects that contribute to national security and public safety.

When answering this question, highlight specific experiences and projects where you utilized ServiceNow. Discuss the functionalities you used, how you gathered and documented requirements, and your role in any process improvement initiatives to demonstrate your relevant expertise.

Discuss your communication strategies, such as conducting regular meetings, using collaborative tools, and ensuring clear documentation. You can highlight your experience in consulting stakeholders during requirement gatherings and how you balance competing interests to foster a unified approach.

Share specific examples of successful process redesign projects you've led or participated in. Explain the methodologies you used, the outcomes of those initiatives, and how they improved efficiency or user experience. Connect this experience directly to the responsibilities of the ServiceNow Senior Business Analyst.

Talk about your familiarity with quality assurance processes, including conducting thorough reviews and checks throughout the project lifecycle. Emphasize the importance of continuous feedback and iteration, sharing examples where your attention to detail led to successful outcomes.

Highlight key documentation types such as requirement specifications, use cases, test plans, and design specifications. Discuss the importance of clear and thorough documentation in facilitating stakeholder understanding and delivering successful project results.

Share a specific instance where you led a change initiative. Describe the challenges you faced, how you engaged stakeholders, and the strategies you employed to gain buy-in. Highlight the successful outcome and any positive feedback you received.

Explain your methodology for requirement gathering, mentioning techniques like interviews, surveys, and workshops. Emphasize your ability to listen actively and translate business needs into actionable tasks, ensuring that all stakeholder perspectives are considered.

Discuss your experience with process mapping tools, such as Visio or Lucidchart, and your approach to visually representing workflows. Highlight the importance of clarity in helping teams understand existing processes and identify areas for improvement.

Be candid about potential challenges such as managing diverse stakeholder expectations or adapting to changing project requirements. Propose strategies you would implement, such as establishing clear communication channels and being proactive in addressing concerns.

Convey your passion for using technology to positively impact the federal sector. Discuss how Accenture's mission aligns with your values, your excitement about the collaborative culture, and your desire to contribute to projects that make a difference in people's lives.