Pro AV Sr Account Manager

As a Pro AV Sr Account Manager at Resideo, your key responsibilities include managing customer engagements, building relationships, defining sales strategies, and identifying opportunities for growth. You'll be instrumental in negotiating deals and delivering compelling value propositions that resonate with clients, all while ensuring the highest levels of customer satisfaction.

To qualify for the Pro AV Sr Account Manager position at Resideo, candidates should possess 3-5 years of experience in the Pro AV industry, strong communication skills, and the ability to influence across various organizational levels. A valid driver's license and residency in Southern California are also required to effectively manage your territory.

Valuable skills for a Pro AV Sr Account Manager at Resideo include excellent communication, relationship-building, negotiation skills, and the ability to navigate a highly matrixed environment. Candidates should also be adept at handling multiple priorities and be proactive in driving continuous improvement within the sales process.

As a Pro AV Sr Account Manager at Resideo, you can expect a competitive salary along with a comprehensive benefits package. This includes options like health insurance, a 401k plan, vacation, holidays, and additional benefits aimed at ensuring your overall well-being and job satisfaction.

The Pro AV Sr Account Manager position at Resideo is not eligible for US visa sponsorship, which means that candidates must have the legal right to work in the United States without the need for employer sponsorship.

In the Pro AV field, building relationships is about trust. I take the time to understand my client's business needs, actively listen to their challenges, and provide tailored solutions that add value. Following up consistently and providing excellent customer service helps maintain those relationships over time.

One challenging deal involved a major client hesitant about switching providers. I focused on understanding their concerns, provided detailed product comparisons, and highlighted our unique value proposition. Through persistent follow-ups and addressing every question they had, I was able to close the deal successfully.

I always keep an eye on industry trends, leverage my existing network, and utilize market research to identify potential opportunities. I also encourage feedback from existing clients, which frequently leads to upselling or cross-selling opportunities.

Prioritization is key. I use tools like task lists and project management software to keep everything organized. Regularly reviewing and assessing my workload helps me focus on what’s most important to my clients and my objectives.

Effective negotiation is all about preparation and understanding the client’s needs. I gather comprehensive information about their priorities, present our offerings clearly, and remain open to feedback. This collaborative approach often leads to mutually beneficial agreements.

I focus on the specific challenges clients are facing and align our solutions to address those issues. This personalized approach demonstrates our understanding of their business and highlights the tangible benefits they can expect from our products.

Customer feedback is invaluable as it helps me refine my approach and offerings. I actively seek feedback after sales meetings and use insights to improve our services and strengthen our relationships with clients.

I prioritize transparency and communication throughout the sales process. By setting clear expectations and being available for support after the sale, I ensure that clients feel valued and supported, which enhances their overall satisfaction.

Key metrics include deal closure rates, customer retention rates, and the growth of existing accounts. I also track customer satisfaction levels, which provide insight into long-term relationships and potential future sales.

I regularly attend industry conferences, subscribe to leading publications, and participate in online forums. Networking with other professionals also offers valuable insights into emerging trends and best practices that can benefit my sales approach.