Host/Hostess, Provisional (PT)

As a Host/Hostess at Pendry in San Diego, your key responsibilities include warmly greeting and welcoming guests, managing reservations effectively to optimize seating, and ensuring timely service. You'll also handle guest inquiries and special requests with professionalism, work closely with the restaurant team, and contribute to creating memorable dining experiences.

To be considered for the Host/Hostess position at Pendry, you should possess basic communication skills, a passion for guest service, and a friendly demeanor. While previous luxury hotel experience is an advantage, what's crucial is your willingness to learn and your enthusiasm for creating delightful experiences for guests.

The work schedule for a Host/Hostess at Pendry is flexible, including evenings, weekends, and holidays. This flexibility allows you to enjoy a diverse range of experiences and participate in various events throughout the year while aligning with our restaurant operations during peak dining hours.

As a Host/Hostess at Pendry, you'll enjoy various benefits, including free meals, uniforms, access to ongoing community events, hotel discounts, healthcare benefits, and a 401k retirement plan with company matching. These perks contribute to a rewarding and fulfilling work environment.

Pendry seeks candidates who are passionate about guest service, possess basic communication skills, and are eager to learn and grow. Integrity, trustworthiness, and a collaborative spirit are also essential traits for a successful Host/Hostess at Pendry.

When faced with a difficult guest as a Host/Hostess, it's essential to stay calm and listen attentively to their concerns. Acknowledge their feelings, express your willingness to assist, and offer solutions where possible to ensure a positive resolution.

When interviewing for the Host/Hostess position, think about a time you went above and beyond for a customer. Describe what you did, how it impacted their experience, and what you learned from that situation.

As a Host/Hostess, effective management of reservations can be achieved by keeping thorough seating charts, maintaining good communication with the kitchen and service staff, and staying proactive in anticipating busy times to minimize wait times.

Demonstrating enthusiasm for Pendry's mission and vision is key. Talk about how you align with the company's focus on creating memorable experiences and how you appreciate their commitment to staff development and a positive work culture.

The most important quality for a Host/Hostess is a passion for delivering exceptional guest service. This includes being friendly, attentive, and responsive to guests' needs, ensuring they feel welcome and valued throughout their experience.

In a peak hour situation, prioritizing organization and communication is crucial. Describe how you would efficiently manage seating arrangements, coordinate with staff, and maintain a calm demeanor to ensure a positive guest experience.

Discuss the importance of taking deep breaths, staying organized, and keeping communication open while handling multiple tasks. Emphasizing your ability to prioritize effectively and maintain a positive attitude can showcase your readiness for the role.

Mention using tools such as note-taking, or simply focusing on creating rapport with guests to remember their preferences. Highlight that building these connections makes returning guests feel valued and can enhance overall service.

Teamwork is paramount in the Host/Hostess role. Explain how effective communication, mutual support, and a sense of collaboration among team members contribute to seamless operations and elevated guest experiences.

Think of a scenario where you adapted to new information or processes quickly. Share how you approached the learning curve and what the outcome was, demonstrating your adaptability and eagerness to grow in the role.