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Support Engineer

Company Description

MSRcosmos is an IT Services subsidiary of the MSRcosmos Group,
A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are symbiotic and strive to excel at both.

Job Description

Job Title: Support Engineer - USC/GC

Location: Remote

Employment Type: Contract

 

Required Skills & Qualifications

  • 7-10 years of professional experience in technical support, cloud technologies, or data integration roles.
  • Proficiency in AWS and Informatica Intelligent Cloud Services (IDMC).
  • Strong troubleshooting and problem-solving skills in cloud-based systems.
  • Availability to work during Eastern Standard Time (EST) hours.
  • Excellent communication and interpersonal skills for effective collaboration.

 

Preferred Qualifications

  • Certifications in AWS or Informatica IDMC.
  • Familiarity with tools such as Smartsheet and other project management systems.
  • Experience in managing IT service frameworks like ITIL
  • Ability to automate processes and enhance system efficiency.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Support Engineer, Ajna Infotech

At MSRcosmos, we’re on the lookout for a talented Support Engineer to join our team in Newark, New Jersey! If you have a passion for solving complex technical problems and a knack for cloud technologies, we want to hear from you. This role is a fantastic opportunity for someone with 7-10 years of professional experience, especially in technical support. You’ll have the chance to work with cutting-edge tools like AWS and Informatica Intelligent Cloud Services, using your skills to help our clients navigate their cloud-based systems. Collaboration is key here at MSRcosmos, so your excellent communication and interpersonal skills will shine. We’re all about making things better, and if you have experience with process automation and IT service frameworks like ITIL, that will set you apart. The position is remote, and we’re looking for someone who can work within Eastern Standard Time (EST) hours. If you’re ready to take on challenges, drive innovation, and help our clients succeed, then this Support Engineer role at MSRcosmos could be your next big career move!

Frequently Asked Questions (FAQs) for Support Engineer Role at Ajna Infotech
What are the primary responsibilities of a Support Engineer at MSRcosmos?

As a Support Engineer at MSRcosmos, you'll be responsible for providing expert technical support, effectively troubleshooting issues related to cloud systems, and guiding clients in utilizing AWS and Informatica IDMC effectively. Your day-to-day will involve problem-solving, collaborating with team members, and possibly managing IT service frameworks to improve the efficiency of our operations.

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What qualifications do I need to become a Support Engineer at MSRcosmos?

To become a Support Engineer at MSRcosmos, you should have 7-10 years of experience in technical support or related roles, with a strong grasp of cloud technologies. Proficiency in AWS and Informatica Intelligent Cloud Services is essential, and having relevant certifications will definitely give you an edge in the hiring process.

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Is the Support Engineer position at MSRcosmos remote?

Yes, the Support Engineer position at MSRcosmos is fully remote, allowing you the flexibility to work from anywhere, provided you can align your working hours with Eastern Standard Time (EST). This setup supports a healthy work-life balance while still enabling collaboration with our teams.

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What skills are crucial for success as a Support Engineer at MSRcosmos?

To succeed as a Support Engineer at MSRcosmos, strong problem-solving skills and a solid foundation in cloud technologies are vital. Additionally, possessing excellent communication skills will help you work effectively with colleagues and clients. Familiarity with project management tools like Smartsheet can also enhance your performance in this role.

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What kind of work culture can I expect as a Support Engineer at MSRcosmos?

At MSRcosmos, the work culture is collaborative, innovative, and centered around mutual success. The team values transparency and open communication, encouraging everyone to contribute ideas and improvements. You'll find supportive peers who are dedicated to both personal and professional growth.

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Common Interview Questions for Support Engineer
Can you describe your experience with AWS and its applications?

When answering this question, focus on specific AWS services you've worked with, highlighting any projects where you utilized these services to solve problems. Discuss how your technical skills led to improved outcomes or efficiencies.

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How do you approach troubleshooting a complex technical issue?

Explain your step-by-step troubleshooting process. Provide an example of a past experience, emphasizing your analytical mindset and persistence in finding a solution. This shows your problem-solving skills in action.

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What project management tools are you familiar with and how have they aided your work?

Discuss any project management tools you've used, like Smartsheet, and how they improved your workflow or teamwork. Share specific examples to illustrate the positive impact on project outcomes.

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How do you ensure clear communication with clients regarding their technical issues?

Talk about your communication strategies, focusing on clarity, empathy, and ensuring the client feels understood. Provide an example where effective communication made a difference in problem resolution.

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What process do you follow to stay current with advancements in cloud technologies?

Explain how you engage with resources such as webinars, articles, or community forums. Mention any relevant ongoing education or certifications that help keep your skills sharp and relevant in the fast-evolving cloud tech landscape.

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Describe a time when you improved a process or automated a task.

Share a specific example of a challenge you faced and the steps you took to improve or automate the process. Highlight the benefits of your actions, emphasizing organized thought and measurable results.

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What made you interested in the Support Engineer role at MSRcosmos?

Express your enthusiasm for the intersection of technology and client support, and how MSRcosmos' values align with your own. Mention your excitement about contributing to a diverse and innovative company focused on growth.

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How would you handle conflicting priorities from multiple clients?

Discuss your time management and organizational strategies. Emphasize your ability to prioritize urgent issues and maintain transparent communication with clients to manage expectations effectively.

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What qualities do you think are essential for a successful Support Engineer?

Mention technical skills, problem-solving abilities, and soft skills like communication and teamwork. Explain how these qualities contribute to the role and the overall success of the team.

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Do you have experience working during Eastern Standard Time, and how do you manage your schedule?

If applicable, discuss your experience working EST hours. If not, express your understanding of the need to adjust your availability and how you plan to adapt your schedule to meet the requirements of the role at MSRcosmos.

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DATE POSTED
April 11, 2025

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