About Almabase

Almabase helps educational institutions setup robust digital solutions that transform how educational non-profit organisations connect with their communities.

Think of Almabase as the digital bridge that connects schools, colleges, and universities with the people who care about them most—alumni, donors, volunteers, and other supporters. Our platform enables these educational institutions to build meaningful relationships that ultimately advance their educational mission, fund vital scholarships, and enhance the quality of education they provide.

What sets Almabase apart is our unique understanding of the educational non-profit ecosystem, technology and design. Recently recognized among the top 50 non-profit software solutions globally by G2, Almabase has earned the distinction of being the only alumni relations platform to achieve this recognition. This achievement reflects our deep commitment to creating specialized tools that address the particular challenges educational institutions face in community building and engagement.

Our approach works by unifying fragmented data that often exists across different systems within educational organizations. We then build upon this unified foundation with three distinctive product suites that provide customers with everything they need: digital engagement toolkits for meaningful community interaction, comprehensive event management solutions for both virtual and in-person gatherings, and sophisticated giving pages that make philanthropy accessible and impactful.

The result is a comprehensive system that empowers educational non-profits to work more efficiently, engage their communities more effectively, and ultimately further their educational missions with greater impact and purpose.

Position Overview

We're seeking an experienced Product Manager to join our team. At this juncture, we’re keen on growing further into the education non-profit space by doubling down on what makes Almabase great and craft strategy to push customer advocacy even further.

You'll be responsible for maintaining our edge on our mature product suite. Your focus will be on deeply understanding our customers' needs, optimizing user experiences, and implementing features that drive measurable improvements in customer satisfaction and advocacy.

Location & Timings

1. Our customers are primarily in the US. So research and feedback calls that you need to conduct will happen between 4 PM and 2 AM IST.

2. We rely heavily on documentation to reduce the number of meetings and collaborate effectively. So there is a lot of flexibility around your work internally within the product team. So we value folks who can write and articulate well in writing.

3. The PDEQ team works out of our office in Bangalore. Our work processes allow anybody to work remotely for extended periods when they need to, but in general, everybody is in the office 2 days a week.
   

Key Responsibilities

1. Product strategy & Vision : Craft a structured game plan to solve for critical customer issues and enhance their experience with Almabase as we go up-market and onboard a larger volume of customers across all our products. You will work on articulating both short and longer term strategy along with leadership.

2. Customer discovery & Insights : Conduct regular customer interviews to try to uncover true needs rather than validate our biases. You will then distill and present your insights to the product team before getting ready for execution.

3. Execution & Delivery : Work with design, engineering, quality and operations to build out solutions. You will write “Shape Docs” and collaborate with “Build Teams” and bring a solution to life. Read ‘Shape Up’ by Basecamp for how we think about roadmaps.

4. Stakeholder Management: Collaborate with GTM teams and Customer Success teams to identify opportunities and gather feedback. You will also have to work on messaging and positioning as you equip other teams with the information they need to serve customers better.
   

What to expect within the first year

Within the first month

• Get to know the various problem we are solving for different people in the non-profit fundraising industry

• Get to know how we are solving those problems. Learn about the products we offer and how it solves a pain for our customers.

• Get to know the team you are working with. Schedule a 1-1 chat with as many members of the Almabase team across all functions to learn about how we work.

• Get an idea about the current processes within the product design team at Almabase.

• While you learn the in’s and out’s of the product, You will join a build team to work with them on a feature.

Within 3 months

• A feature that you worked on is now on a production environment and is being used by customers.

• You have built the ability to work with product, engineering and quality teams.

• You are connected with stakeholders in customer success, product marketing and growth.

• You are now actively involved in taking design decisions for ongoing projects that are not your own.

Within 6 months

• You have an a strong opinion about what our customers really need from the features we build.

• You are crafting strategy and drawing out roadmaps for the business objective you are on.

• You are working on multiple projects simultaneously and working with product operations to streamline processes even further.

• You are now sharing critical feedback with the rest of the team.

Within 12 months

• You will take on larger mandates for the organisation because you understand the customer’s pain points and the market really well.

• You are comfortable with the pace at which we operate and can upskill other members in the product team.

• You will work with your manager on identifying new areas of growth for you and the team.

Required Skills

Must Haves:

1. Over 4 years of experience as a Product Manager in a B2B SaaS organisation.

2. Excellent verbal and written communication skills

3. A track record of achieving or maintaining product market fit.

4. Strong analytical mindset that can utilise both qualitative and quantitative data.

5. Strong understanding of UX principles

6. Strong understanding of Jobs to be done.

7. Experience leading cross-functional teams and facilitating a collaborating environment within teams.

Good to have:

1. Experience in a SaaS products that serve multiple industries and functions.

2. Copywriting skills

3. Fluency with AI agents

4. Experience working in a start-up and hyper-growth environment

5. Exposure to PLG (Product-Led Growth) strategies and hybrid sales models.