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Manager, Global Media Process & Operations - job 2 of 3

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Content & Media team sits within GABM. We are responsible for building inspiring brand creative and assets to drive consideration for target audiences, effective placement through strategic media planning and buying and leveraging cultural marketing and brand platforms to support enterprise priorities.

We are seeking a Manager, Global Media Operations who will be responsible for:

Driving process and operational excellence across the broader Global Media & Analytics team
Demonstrate and increase the value of strategy, operations and process excellence as a key factor in achieving success
Provide a complete strategic perspective and supporting select projects across GBCM and other business units.

This role is an excellent opportunity to learn about marketing communications, be exposed to the most strategic brand work of the Enterprise and will interact regularly with members of the media and content teams. Additionally, this role will provide great exposure and a comprehensive view to wide-ranging business initiatives. The ideal candidate is highly organized, proactive, tenacious, and not afraid of the detail – they must have a demonstrated ability in influencing, great collaborative approach, and strong leadership.

How will you make an impact in this role?

Key Strategic & Operational Initiatives

Enhance organizational performance & day to day operations through executing processes, templates etc.
Support efficiency and satisfaction through building new processes, improved workflow, better communication, operations and ways of working/models.
Partner with Control Management, Sponsorships, Digital Brand Products, GSM, GCO, Compliance, and Privacy on compliance & strategic-related initiatives.

Own Process Risk Self-Assessment (PRSA) and controls evidence collection for the Global Media team.
Leads annual Standard Operating Procedure (SOP) documentation & updates.
Serve as key contact for wider Operations and Enablement team, including developing new programs and plans to improve and standardize processes and audit requirements.
Lead the creative approval process from offline review, to submitting creative into the internal system, Marketingforce for formal approval, and completing the submission by submitting post live screenshots.

Minimum Qualifications

Excellent project management, organizational and process/workflow skills.
Strong detail orientation with ability to think “end-to-end”.
Excellent relationship management skills - shown ability to build and strengthen relationships across all levels of management.
Have strong integrity and be able to handle projects of a sensitive and confidential nature.
Work well under pressure, be a flexible, collaborative colleague and balance multiple priorities with tight deadlines.
Shown ability to learn quickly, “connect the dots”, innovate, and drive results.

Preferred Qualification

· Prior experience in operational excellence, compliance, or risk strongly preferred.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.

American Express Glassdoor Company Review

4.2

American Express DE&I Review

4.4

CEO of American Express

Stephen J Squeri

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Average salary estimate

$117500 / YEARLY (est.)

min

max

$80000K

$155000K

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What You Should Know About Manager, Global Media Process & Operations, American Express

Are you ready to take a significant role in the world of media operations? Join American Express as a Manager, Global Media Process & Operations in New York City, where your expertise will be crucial in driving operational excellence. In this dynamic position, you’ll immerse yourself in the heart of the Global Advertising and Brand Management team, tasked with crafting innovative brand strategies that captivate our audiences. Your responsibility will include enhancing workflows, executing strategic initiatives, and serving as a pivotal contact across various teams to maintain seamless collaboration. This role offers a unique opportunity to engage with media and content teams, allowing you to impact the company's operations significantly. If you have a knack for project management and an eye for detail, you'll thrive in a fast-paced environment that requires flexibility and strong relationship management skills. What sets you apart as the right fit? Your proactive approach and tenacity will be invaluable in driving results and improving processes. You’ll also work closely with other departments to ensure compliance and operational integrity. American Express values diversity and inclusivity, providing an environment where every voice is heard. If you're looking to make your mark in media operations while enjoying flexible work arrangements and comprehensive benefits, now is the time to lead the way with Team Amex.

Frequently Asked Questions (FAQs) for Manager, Global Media Process & Operations Role at American Express

What are the main responsibilities of the Manager, Global Media Process & Operations at American Express?

As the Manager of Global Media Process & Operations at American Express, your primary responsibilities include driving operational excellence within the Global Media & Analytics team. You'll enhance organizational performance by executing defined processes, support compliance-related initiatives, and manage the creative approval process. Your role will also involve partnership with various departments to improve workflows and increase overall satisfaction.