Defined Benefit Client Service Manager

Aon Is Looking for a Defined Benefit Client Service Manager!

The Pension Administration Practice at Aon currently has openings for experienced Defined Benefit Client Service Managers in multiple locations. We are seeking experienced Pension Administration professionals to join this rapidly growing practice and direct new and existing client activities.

This is a hybrid role with the flexibility to work both from home and the Winston-Salem, NC OR Atlanta, GA office. 

The target salary range for this position in Winston-Salem, NC/ Atlanta, GA is $85,000-$110,000 annually. The actual salary will vary based on the applicant’s education, experience, skills, abilities, internal equity, and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Your Impact as a Defined Benefit Client Service Manager

As a Defined Benefit Client Service Manager, the qualified candidate will be working within the Retirement and Investment Pension Administration Group, which is responsible for providing defined benefit administrative services to over 300 clients using proprietary software. Day-to-day management of a specific client or clients, assisting with implementations, leading special projects, delegating work among colleagues within a project, and acting as a mentor and role model are key responsibilities of a Defined Benefit Client Service Manager.

Job Responsibilities:

Client Service Management

• Collaborate with client on special projects such as nonstandard benefit calculations, benefit statements, changes to requirements, special programs or other administrative requests.
• Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients.
• Knowledgeable of client contract components with the ability to recognize out-of-scope work
• Ensure that measures established jointly by Aon/client are met for items such as: calculation turnaround; phone call returns, benefit payment entry, assist in collection of data for client billings.
• Responsible for quality control of the client's pension calculation system.
• Maintain current knowledge of client specific plan provisions.
• Broaden knowledge of defined benefit administration rules
• Maintain client databases and benefit calculation log
• Assist in crafting project timelines and ensure that deadlines are met
• Analyze plan provisions
• Review and perform benefit calculations
• Respond to member/participant calls and facilitates requests
• Coordinate monthly pension payments with trustee
• Consult with employee on pension plan provisions and payment elections

Colleague Coaching

• Act as a role model for other colleagues by exhibiting the values of the firm, displaying benefit of the doubt, integrity, and initiative
• Coaching colleagues regarding plan specific issues and technical competencies; this includes all colleagues working on clients, mentoring new colleagues, and more formal team training
• Act as a role model for soliciting and providing positive and constructive feedback
• Assist in ensuring that work is evenly distributed among the team

Pension Implementation

• Assist with the set-up and testing of the of proprietary software for new clients according to the plan provisions and administrative requirements
• Assist with the development of plan administrator documents
• Customize employee communication material

You Bring Knowledge and Expertise:

• Bachelor's degree
• 5-8 years of demonstrated ability working with pension, defined benefit plans/administration
• Proven project management, client consulting, and team leadership skills
• Review of legal documentation/understand and communicate effectively any new rules/regulations to clients
• Consulting background highly preferred
• Pension formula knowledge required

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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