Job Title: Business Development Representative

Job Description

The candidate will be responsible for assisting customers from their initial online inquiries or phone calls through to the point of sale, ensuring they are fully engaged in the sales process.

Responsibilities

• Respond to customer inquiries regarding new and pre-owned vehicle inventory daily via telephone and Internet.
• Answer customer responses and reply to customer emails daily.
• Promptly respond to incoming sales calls and customer inquiries.
• Determine vehicle needs by asking questions and listening to customer preferences.
• Recommend alternate vehicle choices when necessary.
• Stay informed about new products, features, and accessories, and recommend them to customers.
• Make follow-up calls to customers according to a predetermined work plan.
• Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction.
• Maintain and implement a prospect development system consistently.
• Set appointments with prospects to visit the showroom or meet at a place of their choice.
• Meet with prospects during appointment times, review vehicle choices and features, and finalize purchases and paperwork with customers and dealership staff.
• Establish, implement, and maintain personal income goals consistent with dealership standards of productivity.
• Occasionally move vehicles from the lot to the front of the store for customer test drives and accompany customers on test drives.

Essential Skills

• 2+ years of phone customer service experience.
• Proficiency with Microsoft Office.
• Professional demeanor and willingness to communicate with customers via email and telephone.
• Comfortable with data entry tasks, recording customer information into the customer service database.

Additional Skills & Qualifications

• Ability to answer incoming customer inquiries via phone and email.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.

Work Environment

The candidate will work at the dealership in Horsham, PA, and will have their own cubicle with a phone and computer setup. They will work with a team of about 5 other people, including other CSR/service reps and the Sales Manager. The dress code is business casual. The work schedule includes 9-5 pm two days a week, 12-8 pm two days a week, and every Saturday 9-5 pm. The candidate will have one day off during the week, coordinated with management.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Horsham,PA.

Application Deadline

This position is anticipated to close on Apr 5, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.