Customer Success Consultant, French Speaker - Bucharest based (f/m/x)

As a Customer Success Consultant at AUTO1 Group, your primary responsibilities include engaging with private customers through proactive B2C calls, coordinating branch evaluation visits, and addressing their needs effectively. You'll not only solve problems but also strive to exceed customer expectations, ensuring a delightful experience that fosters loyalty and satisfaction.

To apply for the Customer Success Consultant role at AUTO1 Group, you should be fluent in French and possess intermediate English skills. A background in customer service, telesales, or experience with outbound calls is essential. Additionally, having a genuine interest in the automotive industry is a great advantage that will set you apart from other candidates.

Absolutely! AUTO1 Group is committed to personal and professional development. As a Customer Success Consultant, you’ll have numerous opportunities to grow within the company. Through various training programs and a dynamic work environment, you can expand your skills and potentially move into higher roles in customer service or other departments.

The work environment at AUTO1 Group is flexible and vibrant. You’ll be working in a hybrid model, alternating between the office and home. Our office, located near Pipera metro station, is designed to foster collaboration and team spirit, complete with regular team events and a supportive atmosphere that values diversity and inclusiveness.

AUTO1 Group places a strong emphasis on customer satisfaction by employing a dedicated customer service team. As a Customer Success Consultant, you’ll be trained to go beyond expectations in every customer interaction. By identifying customer needs and providing effective solutions, we ensure that we consistently meet and exceed our clients’ expectations in the competitive automotive market.

In handling an unhappy customer, the key is to listen actively to their concerns without interrupting. Acknowledge their feelings and validate their experience. Then, provide a clear path to resolution by outlining how you can address their issue and ensure it doesn’t happen again. Empathy and understanding are vital to turning their experience around.

When asked this question, be sure to use the STAR method (Situation, Task, Action, Result). Briefly outline a specific scenario where a customer had an issue. Describe your role in the situation, what actions you took to resolve the issue, and what the positive outcome was. It’s important to convey your customer-centric approach throughout.

I believe in proactive engagement. By asking open-ended questions and actively listening, I can better understand the customer's needs. Additionally, keeping up-to-date about our services and how they can benefit our clients allows me to provide tailored solutions that truly resonate with them.

To improve customer experience, I would regularly collect feedback through surveys and direct communication. Identifying patterns in customer concerns can indicate areas for improvement. I would also collaborate with the team to implement changes based on this feedback, ensuring that we continually adapt and enhance our service.

Maintaining a positive attitude in a repetitive environment involves finding ways to stay motivated. I focus on the impact my work has on customer satisfaction and view each call or task as a new opportunity to exceed expectations. Setting personal goals and celebrating small wins helps keep my spirits high.

Express your passion for customer service and interest in the automotive industry. Highlight how AUTO1 Group’s mission aligns with your values and experiences. Mention specific aspects of the role or the company culture that appeal to you, showing that you’ve researched and understand the company well.

The most crucial skill for a Customer Success Consultant is effective communication. It’s not just about speaking clearly; it’s about understanding customers' needs, communicating solutions, and building rapport. This skill is essential for ensuring that customers feel valued and understood.

When discussing your experience, share specific examples of your roles in Telesales or customer service, focusing on key accomplishments, such as achieving targets or improving customer relationships. Highlight how these experiences have prepared you for the Customer Success Consultant role at AUTO1 Group.

Prioritization starts with assessing urgency and importance. I typically categorize tasks based on the client's needs and deadlines. Implementing effective time management techniques, like to-do lists or using customer relationship management tools, ensures that I provide timely support to everyone without sacrificing quality.

I am motivated by the ability to make a positive impact on people’s lives. Satisfying a customer’s needs brings me joy, and knowing that my efforts help in building a great brand reputation is rewarding. Additionally, being part of a team that shares the same values and goals drives me to excel.