In Room Dining Server - job 1 of 2
Company Description
A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.
Job Description
As an In-Room Dining Server, you will be responsible for serving the needs of the business, our guests, and our colleagues by ensuring an outstanding and memorable in room dining experience for each guest.
- Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
- Deliver requested items in an efficient and timely manner.
- Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
- Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
- Prepare the guest check accurately and collect payment or signature, as required
- Operate, maintain, and properly clean all restaurant equipment and fittings
- Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
- Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
- Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
- Check quality and expiration of all items; discard and replace according to established procedures.
The starting pay rate for this position is $16.50 per hour plus tips. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.
Qualifications
- Minimum of one year experience in customer service or the foodservice/hospitality industry.
- Must meet the minimum age requirements for food and alcohol service.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
- Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
- Ability to lift 30lbs
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Welcome to Solage, a premier destination in Calistoga, California! As an In Room Dining Server, you will play a key role in enhancing our guests' experience by providing exceptional service right in their rooms. Imagine interacting with visitors who are indulging in the beauty of Napa Valley and ensuring their in-room dining experience is extraordinary. Your responsibilities will include accurately taking and placing orders using our POS system, maintaining knowledge of our delicious menu items, and ensuring that the delivery of food and beverages is efficient and tidy. Every day will include interacting with guests, understanding their needs, and ensuring that they are satisfied with their orders, jumping in to address any special requests they may have. You’ll also play an integral part in maintaining the cleanliness of our in-room facilities, ensuring everything is in tip-top shape while adhering to food safety standards. At Solage, we value teamwork and encourage our staff to work together for the best results. So, if you're passionate about hospitality and have previous food service experience (at least a year), we’d love to hear from you. The base pay starts at $16.50 per hour plus tips, and we ensure that your contributions are recognized and rewarded. Join us in offering our guests the chance to create unforgettable memories in the heart of wine country!
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