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General Sales Manager

Description

The Role at a Glance – Bill Jacobs Motorsport General Sales Manager

Bill Jacobs Motorsport is seeking a highly motivated and experienced General Sales Manager with a strong background in used vehicle management to lead our sales department and drive profitability, customer satisfaction, and team performance. As the General Sales Manager, you will oversee day-to-day operations, set sales targets, and ensure compliance with company policies while fostering a dynamic, customer-focused sales environment.

What you'll be doing

  • Profitability & Goal Achievement: Develop and manage sales volume and gross profit goals on a daily, weekly, monthly, and annual basis. Support sales advisors in achieving personal targets by providing ongoing training and guidance.
  • Sales Process Management: Oversee the entire sales process, ensuring the CRM is utilized effectively for prospecting and follow-up. Monitor leads, internet sales, and inbound calls to ensure they are handled according to company standards.
  • Used & New Vehicle Inventory Management: Ensure optimal stocking levels for both new and used vehicles. Collaborate with the service department on loaner supply decisions and review inventory purchases regularly.
  • Customer Service Excellence: Maintain a customer-focused culture throughout the sales process. Address customer complaints promptly, ensuring compliance with dealership and manufacturer standards.
  • Team Leadership & Development: Hire, train, and motivate a high-performing sales team. Lead weekly one-on-one meetings, save-a-deal sessions, and product training to ensure sales advisors are product experts.
  • Deal Desking & Closing: Manage deal desking to maximize front and back-end profitability. Engage with customers early in the buying process and work closely with sales advisors to ensure an outstanding customer experience.
  • Compliance: Stay updated with federal, state, and local vehicle sales regulations. Ensure all staff follow key control and dealership policies. Understand manufacturer incentives and ensure proper execution.

 What we’re looking for:

  • Proven experience in vehicle sales management, with an emphasis on used vehicle management.
  • Demonstrated ability to set and achieve sales targets while maintaining high standards of customer satisfaction.
  • Strong leadership skills with the ability to mentor and motivate a sales team.
  • Proficient in CRM systems and sales process management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • High school diploma or equivalent required; relevant sales experience essential.
  • Demonstrated strong work ethic, dependability, excellent written and verbal communication, exceptional customer-focus, and a positive attitude.
  • Exhibits Bill Jacobs’ RISE Core Values: Respect, Integrity, Social Responsibility, and Excellence.   

About the Company

The Bill Jacobs Motorsport organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagent, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

     We believe in taking accountability for our words, actions, and results.

I - Integrity

     We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

     We believe in positive community involvement and a commitment to the greater good.

E - Excellence

     We believe in raising the bar and challenging expectations to achieve a culture of continuous   

     improvement.

What’s it like to work here?

At Bill Jacobs Motorsport, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs Motorsport, we want to see you grow personally in addition to professionally during your career with us.   

What’s in it for YOU?

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • $200,000 - $250,000+ annual earning potential.
  • A dynamic, team-oriented environment where leadership, innovation, and hard work are rewarded.
  • Opportunity to lead a high-performing team in a growth-focused dealership.
  • Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
  • Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
  • 401K Plan with company contribution.
  • Generous PTO.
  • Employee discounts on vehicle purchases, parts, and service.
  • Wellness programs for employees and family members.
  • Interested in furthering your education? We have a generous tuition reimbursement program.
  • Opportunity to further your career with a rapidly growing and successful dealer organization.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

Job Requirements

Must-haves:

  • Minimum 5+ years of progressively responsible sales management experience in a new vehicle dealership.
  • Proven experience in vehicle sales management, emphasizing used vehicle management.
  • Ability to coach, mentor, and lead a team of Sales Managers, Business Managers, and Sales Advisors of varying levels of experience. 
  • Must have strong knowledge of CDK Desking, vAuto, CRM systems, and other automotive software. 
  • Self-driven and motivated to achieve results.
  • Process-driven.
  • Tech-savvy.
  • Comprehensive understanding of laws and policies for compliance. 
  • Must exhibit strong customer service skills, including communicating clearly, expressing empathy, and demonstrating active listening skills. 
  • Professional personal appearance.

Average salary estimate

$225000 / YEARLY (est.)
min
max
$200000K
$250000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Sales Manager, Bill Jacobs Motorsport

Are you ready to take your career to the next level as a General Sales Manager at Bill Jacobs Motorsport in Naperville, Illinois? We’re on the hunt for a driven and experienced individual to lead our dynamic sales department. In this exciting role, you’ll manage day-to-day operations while motivating a talented team to achieve sales targets and ensure customer satisfaction. Your expertise in used vehicle management will shine as you oversee the entire sales process, guiding your team to make the most of every opportunity. You’ll monitor vehicle inventory, engage with customers, and ensure compliance with dealership standards, promising a top-notch experience for everyone. At Bill Jacobs Motorsport, we believe in fostering a culture of excellence—your leadership will inspire our sales advisors to be their best selves. With your strong communication skills and hands-on approach, you’ll help create a collaborative environment where both our team and our customers feel valued. Plus, the potential for professional growth within our well-respected organization is tremendous. If you have a solid background in vehicle sales management and are passionate about providing an exceptional customer experience, we want you to be part of our family. This position not only offers you a competitive salary and comprehensive benefits package, but it also gives you the chance to make an impact on our community while surrounded by a team that truly values support and camaraderie. So why wait? Join us at Bill Jacobs Motorsport where the cars bring you in, and the experience brings you back!

Frequently Asked Questions (FAQs) for General Sales Manager Role at Bill Jacobs Motorsport
What are the responsibilities of a General Sales Manager at Bill Jacobs Motorsport?

As a General Sales Manager at Bill Jacobs Motorsport, you will oversee daily operations, set and manage sales goals, ensure compliance with company policies, and develop a customer-centric sales environment. You will lead your team in achieving profitability and customer satisfaction while managing both new and used vehicle inventory.

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What qualifications are needed for a General Sales Manager position at Bill Jacobs Motorsport?

To qualify for the General Sales Manager role at Bill Jacobs Motorsport, candidates should possess at least five years of progressive sales management experience in a dealership setting, particularly focused on used vehicle management. Strong leadership skills, proficiency in CRM systems, and a commitment to customer service excellence are essential.

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How does the General Sales Manager at Bill Jacobs Motorsport ensure customer satisfaction?

The General Sales Manager at Bill Jacobs Motorsport maintains customer satisfaction by fostering a culture of excellence, promptly addressing customer complaints, and guiding sales advisors to provide exceptional service throughout the sales process. Additionally, they ensure that the team adheres to dealership and manufacturer standards.

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What is the expected earning potential for a General Sales Manager at Bill Jacobs Motorsport?

The earning potential for a General Sales Manager at Bill Jacobs Motorsport ranges from $200,000 to over $250,000 annually, reflecting the rewarding nature of leading a high-performing sales team within a successful dealership.

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What growth opportunities exist for a General Sales Manager at Bill Jacobs Motorsport?

At Bill Jacobs Motorsport, our General Sales Managers have substantial opportunities for professional growth through ongoing training, a positive working environment, and the chance to advance within one of the Midwest's leading automotive organizations.

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Common Interview Questions for General Sales Manager
What strategies do you use to manage a sales team effectively?

To manage a sales team effectively, I prioritize clear communication, set attainable goals, and provide ongoing coaching and support. I encourage team collaboration and ensure that everyone understands their roles and responsibilities.

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How do you handle customer complaints?

I address customer complaints by listening carefully to their concerns, empathizing with their situation, and working swiftly to resolve the issue while ensuring they feel valued. It is crucial to follow up after resolving the issue to ensure long-term satisfaction.

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Can you describe your experience with CRM systems?

I have extensive experience using CRM systems to manage the sales process, track customer interactions, and analyze sales data. I believe that a well-utilized CRM can significantly impact sales efficiency and customer experience.

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What metrics do you use to measure sales performance?

I measure sales performance using metrics such as total sales volume, gross profit margin, customer retention rates, and individual team member performance against established targets. This data helps guide team training and development.

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How would you motivate a sales team to achieve targets?

To motivate my sales team, I set clear expectations and celebrate both individual and team achievements. Regular training sessions and one-on-one meetings can help keep the team engaged and focused on personal growth.

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Describe a time when you successfully turned around a poor-performing sales team.

I once inherited a team struggling with low morale. By implementing weekly training sessions, fostering open communication, and addressing individual weaknesses, I was able to boost both their confidence and sales performance significantly within a few months.

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What is your approach to used vehicle inventory management?

My approach involves evaluating current market trends, ensuring optimal stock levels, and regularly reviewing inventory to identify which vehicles may need promotion or development strategies to increase sales.

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How do you ensure compliance with dealership policies?

I prioritize staying updated on dealership policies by receiving regular training. Additionally, I implement a routine review process, ensuring that the entire sales team understands and follows compliance requirements.

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What steps do you take to improve the customer buying experience?

To enhance the customer buying experience, I focus on training my team to be knowledgeable, friendly, and approachable. Adopting a customer-first mindset and ensuring streamlined processes significantly contribute to buyer satisfaction.

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Why do you want to work for Bill Jacobs Motorsport as a General Sales Manager?

I admire Bill Jacobs Motorsport's commitment to excellence and customer care. The opportunity to lead a team in a respected organization that values integrity, respect, and community involvement aligns well with my personal and professional goals.

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Our employees are the driving force behind the success of the Bill Jacobs organization – one of Illinois’ leading providers of luxury automotive products and extraordinary customer service. Finding inspiration can be easy when you do what you lo...

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March 30, 2025

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