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Job details

Indirect Sales Relationship Manager

Application Deadline:

04/06/2025

Address:

VIRTUAL(R)37 - HomeRes - OR

Job Family Group:

Retail Banking Sales & Service

Must be in Oregon

Executes sales and business development strategies that drive business results. Sells indirect auto lending products, and identifies and initiates cross-sell opportunities in the best interest of the customer.

  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Recommends new products and services that satisfy customer needs.
  • Influences and negotiates to achieve business objectives.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Assists in the development of strategic plans.
  • Identifies emerging issues and trends to inform decision-making.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Participates and acts as a subject matter expert on projects.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Builds productive relationships with other BMO businesses to encourage an atmosphere of collaboration.
  • Coordinates marketing initiatives to integrate marketing programs and business development efforts.
  • Provides input into the planning and implementation of operational programs.
  • Understands risks and takes appropriate actions as they relate to auto, marine, and recreational financing, including all documentation, and any other requirements to maintain operational integrity.
  • Maintains a customer focused discipline in all activities to drive business results.
  • Builds profitable relationships with dealers and customers.
  • Fosters a customer service environment to meet and exceed customer needs and expectations.
  • Participates in projects and other activities designed to improve the customer experience.
  • Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank policies and procedures.
  • Monitors and tracks performance and addresses any issues.
  • Adheres to business banking lending processes, policies, procedures, legal, regulatory, audit, and ethical requirements.
  • Liaises between clients and various departments across the organization to discuss issues and procedures and provide product support and expertise.
  • Builds effective relationships with internal/external stakeholders.
  • Ensures alignment between stakeholders.
  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • In-depth knowledge of indirect auto lending product offerings, pricing, dealer trends, and competitive marketplace.
  • Expert knowledge of indirect auto lending regulatory requirements and underwriting guidelines.
  • In-depth credit knowledge and skills.
  • Working knowledge of portfolio management.
  • Customer pipeline management experience - required.
  • Leadership skills and customer service orientation.
  • In-depth customer service skills.
  • Solid change management experience.
  • In-depth experience reading and analyzing production reports.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.

Salary:

$65,300.00 - $121,100.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Average salary estimate

$93200 / YEARLY (est.)
min
max
$65300K
$121100K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Indirect Sales Relationship Manager, BMO

Join BMO Financial Group as an Indirect Sales Relationship Manager and be part of a team that’s committed to making a real difference. In this virtual role based in Oregon, you’ll execute effective sales and business development strategies that drive success for our indirect auto lending products. Your days will be filled with engaging conversations, where you’ll identify and initiate cross-selling opportunities that prioritize our customers’ best interests. As a knowledgeable expert, you’ll analyze stakeholder needs, recommend innovative solutions, and work closely with various internal and external teams to achieve our collective goals. You will also lead initiatives that align with our business strategy, fostering a collaborative environment while building and maintaining productive relationships with both dealers and customers. With your experience in the indirect auto lending space, you’ll ensure compliance with all regulatory requirements while nurturing a customer-focused approach that helps exceed expectations. At BMO, you'll find plenty of avenues for career growth and development, and you’ll be part of a team driven by a purpose to create lasting, positive change. If you’re passionate about sales and customer relationships in a dynamic industry, this role is perfect for you!

Frequently Asked Questions (FAQs) for Indirect Sales Relationship Manager Role at BMO
What are the main responsibilities of an Indirect Sales Relationship Manager at BMO Financial Group?

The main responsibilities of an Indirect Sales Relationship Manager at BMO Financial Group include executing sales and business development strategies for indirect auto lending products. You will identify cross-selling opportunities, develop recommendations based on stakeholders' needs, influence and negotiate to meet business objectives, and act as a subject matter expert on various projects. Additionally, you'll be responsible for building strong relationships with dealers and customers while ensuring compliance with regulatory requirements.

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What qualifications are required for the Indirect Sales Relationship Manager position at BMO?

To qualify for the Indirect Sales Relationship Manager position at BMO Financial Group, candidates typically need between 5 to 7 years of relevant experience along with a post-secondary degree in a related field or an equivalent combination of education and experience. A deep knowledge of indirect auto lending products, pricing, dealer trends, and strong customer service skills are essential. Candidates must also exhibit in-depth analytical abilities and excellent communication skills.

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How does BMO support its Indirect Sales Relationship Managers in their roles?

BMO Financial Group supports its Indirect Sales Relationship Managers through comprehensive training and coaching, as well as providing tools and resources necessary for professional growth. The company emphasizes collaboration and offers networking opportunities to further enhance skills and experiences. Managers are committed to empowering their teams to achieve new milestones that benefit both employees and customers alike.

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Can you describe the work environment for an Indirect Sales Relationship Manager at BMO?

As an Indirect Sales Relationship Manager at BMO Financial Group, you will work in a virtual environment, allowing for flexibility and a good work-life balance. The company promotes a customer-focused culture that encourages collaboration among colleagues and other business functions. BMO values employees’ contributions, fostering an atmosphere of respect and support that is vital for achieving shared goals.

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What benefits are offered to Indirect Sales Relationship Managers at BMO?

BMO Financial Group offers a comprehensive benefits package to its Indirect Sales Relationship Managers, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Additionally, the compensation structure includes performance-based incentives and discretionary bonuses, ensuring that employees are rewarded for their hard work and dedication.

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Common Interview Questions for Indirect Sales Relationship Manager
What strategies do you use to build relationships with clients as an Indirect Sales Relationship Manager?

To build relationships with clients, I prioritize understanding their needs and expectations through open communication. I focus on delivering exceptional customer service, following up regularly, and ensuring that I provide solutions that meet their overarching goals. Establishing trust and keeping a consistent dialogue helps create long-term partnerships.

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Can you give an example of a successful cross-sell initiative you implemented?

Sure! In my previous role, I identified an opportunity to cross-sell an auto insurance product to existing auto lending clients. By analyzing customer data, I tailored a marketing strategy that highlighted the benefits of bundling insurance with auto loans. This led to a 25% increase in the uptake of insurance options among existing clients, enhancing their overall customer experience and generating additional revenue for the company.

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How do you stay updated with changes in the indirect auto lending market?

I regularly attend industry conferences, subscribe to financial news outlets, and participate in relevant webinars. Networking with other professionals in the field also helps me stay informed about emerging trends, regulatory updates, and market changes that could affect our strategies and products.

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What key metrics do you monitor to assess the performance of your sales strategies?

I monitor various metrics including conversion rates, average deal sizes, customer retention rates, and feedback from clients. By utilizing data analytics tools, I can analyze the effectiveness of our sales strategies, making adjustments as needed to optimize results and address any issues that arise.

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Describe a time when you had to influence a key stakeholder. How did you handle it?

In a previous role, I had to influence a key stakeholder to allocate more resources towards a customer training program. I prepared a detailed report highlighting potential ROI based on customer feedback and sales performance. By showing how this investment could lead to greater customer satisfaction and retention, I successfully persuaded the stakeholder to increase funding for the initiative.

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How would you approach a situation where a dealer is not meeting performance expectations?

In such a situation, I would initiate a conversation with the dealer to identify the underlying issues. By understanding their challenges, I could offer targeted support or resources to help them improve. Together, we’d develop an action plan with clear goals and follow up regularly to monitor their progress.

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What steps do you take to ensure compliance with regulatory requirements in your sales process?

I meticulously review all relevant regulations and guidelines related to indirect auto lending. Additionally, I conduct regular training sessions for the team to keep everyone informed about compliance updates. By integrating compliance reviews into our sales processes, I ensure that we maintain integrity and adhere to all regulatory standards.

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What software tools do you find essential for managing client relationships?

I find that CRM (Customer Relationship Management) tools are absolutely essential for managing client relationships. These platforms allow me to track interactions, store client data, and analyze selling trends. Utilizing these tools helps me maintain organized records and personalized engagement, leading to more successful outcomes.

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How do you prioritize your workload as an Indirect Sales Relationship Manager?

I prioritize my workload by assessing the urgency and impact of each task. I utilize project management tools to organize tasks based on deadlines and importance. By setting clear goals and allocating time for focused work, I ensure that key initiatives are executed effectively while also addressing immediate client needs.

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What do you think sets you apart as an Indirect Sales Relationship Manager?

My ability to connect with customers and understand their unique needs sets me apart as an Indirect Sales Relationship Manager. I pride myself on being an active listener and a problem-solver, which helps me tailor solutions that drive results. In addition, my experience with in-depth industry knowledge allows me to provide valuable insights that foster trust and long-term relationships.

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DATE POSTED
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