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Area Leisure Sales Manager, Hawaii

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

  • Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
  • We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
  • We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
  • Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
  • Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
  • We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
  • We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
  • Complimentary meals in our employee dining facility

Job Description

As the Area Leisure Sales Manager, Hawaii you will oversee the Leisure Sales revenue production for all individually assigned and shared travel market segments/accounts (ex; wholesale leisure, travel agencies, consortia, local and national corporate, discount packages) for Fairmont Kea Lani, Maui and Fairmont Orchid, Hawaii Island.

    What you will be doing: 

    • Identify and target prospective customers and new business from the above mentioned markets.
    • Keep accurate records of potential customers and follow through on all potential business.
    • Quote and negotiate consortia and wholesale leisure rates within established parameters.
    • Develop and maintain ongoing relationships with key customers, industry leaders and Global Sales Offices.
    • Prepare sales activity plans and production reports as required by the Directors of Sales & Marketing (Fairmont Kea Lani & Fairmont Orchid).
    • Make local / regionals sales calls and attend industry events and tradeshows representing each property.
    • Coordinate and/or participate in sites and FAMs as scheduled or required for each property.
    • Plan & Schedule effective business trips and appointments within assigned markets.
    • Build, plan and execute marketing and promotion plan for assigned accounts at each property.
    • Provide all necessary contractual information for reservations & revenue management team to properly load rates for all key accounts.
    • Participate in prescribed training and special projects.
    • Actively participate in RevMax meetings with each property.
    • Collect market and competitive intelligence to assess and implement rate strategies to achieve short and long term goals.
    • Participate in on-line travel sites to ensure proper placement and maximum marketing opportunities as well as researching “last minute” travel sites to drive business.
    • Manage marketing opportunities available with assigned accounts/segments, and work with each property’s Marketing department to ensure timely fulfillment within budgeted expense guideline.

    Qualifications

    Your experience and skills include:

    • Bachelors Degree required, preferably in Hotel Management
    • Minimum of two (2) years hotel sales experience
    • Must be able to speak, read, write and understand the English language.
    • Must possess excellent communication skills, both verbal and written.
    • Must have strong interpersonal and problem solving abilities
    • Must be PC literate with a proficiency in Microsoft Office programs.
    • Must be results oriented, have a positive attitude and supportive team based approach towards the attainment of the resort’s short and long-term goals
    • Must be able to understand and interpret financial data
    • Must be available to travel and work flexible hours and days

    Additional Information

    Salary Range: $75K - $85K

    Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

    Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

    About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    #LI-KK2

    #AlohaOrchid

    Average salary estimate

    $80000 / YEARLY (est.)
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    $75000K
    $85000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Area Leisure Sales Manager, Hawaii, AccorHotel

    Join Fairmont Orchid, a luxury resort located on the stunning Kohala Coast of Hawaii, as our new Area Leisure Sales Manager! This is an incredible opportunity to immerse yourself in the beauty and culture of the Hawaiian Islands while driving leisure sales across key accounts for Fairmont Kea Lani and Fairmont Orchid. Your days will be filled with excitement as you identify prospective customers in the wholesale leisure and travel agency sectors, keeping strong relationships with industry leaders and clients. You'll be responsible for preparing sales activity plans, quoting rates within established guidelines, and engaging in local sales calls to boost our revenue streams. We pride ourselves on offering exceptional experiences for our guests, so having strong communication skills and a team-oriented approach is essential. If you have a degree in Hotel Management and at least two years of hotel sales experience, this role could be a perfect fit for your career growth! Here, you will not only advance your professional journey but also enjoy benefits of working in an environment that celebrates the spirit of aloha. With a salary range of $75K - $85K, you’ll receive a comprehensive benefits package including paid vacation days, medical coverage, and incredible discounts on dining and spa services. Come and unlock a better tomorrow with us in paradise!

    Frequently Asked Questions (FAQs) for Area Leisure Sales Manager, Hawaii Role at AccorHotel
    What are the main responsibilities of an Area Leisure Sales Manager at Fairmont Orchid?

    As an Area Leisure Sales Manager at Fairmont Orchid, your primary responsibilities will include overseeing leisure sales revenue, targeting prospective customers, maintaining relationships with key industry leaders, and preparing detailed sales activity plans. You will negotiate rates, coordinate events, and gather market intelligence to improve sales strategies for Fairmont Kea Lani and Fairmont Orchid.

    Join Rise to see the full answer
    What qualifications are required for the Area Leisure Sales Manager position at Fairmont Orchid?

    To qualify for the Area Leisure Sales Manager role at Fairmont Orchid, candidates should have a Bachelor's degree, preferably in Hotel Management, along with a minimum of two years' experience in hotel sales. Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office are also essential for this position.

    Join Rise to see the full answer
    How can I increase my chances of getting hired as the Area Leisure Sales Manager at Fairmont Orchid?

    Enhance your chances of landing the Area Leisure Sales Manager role by showcasing your hotel sales experience and strong interpersonal skills during the interview process. Being results-oriented and demonstrating a positive attitude is crucial, as is understanding financial data to inform pricing strategies.

    Join Rise to see the full answer
    What are the benefits of working as an Area Leisure Sales Manager at Fairmont Orchid?

    Working as an Area Leisure Sales Manager at Fairmont Orchid offers excellent benefits such as competitive salary, medical coverage, paid vacation days, and various discounts on hotel amenities. You also get to be part of a team that values diversity, inclusion, and personal growth, creating a fulfilling workplace environment.

    Join Rise to see the full answer
    Is travel required for the Area Leisure Sales Manager at Fairmont Orchid?

    Yes, the Area Leisure Sales Manager position at Fairmont Orchid requires flexibility and the ability to travel. You will make local and regional sales calls, attend industry events, and participate in familiarization trips, which are crucial to building relationships and successfully driving leisure sales.

    Join Rise to see the full answer
    Common Interview Questions for Area Leisure Sales Manager, Hawaii
    What experience do you have in hotel sales?

    When answering this question, highlight your previous roles in hotel sales, emphasizing specific achievements and how you successfully contributed to revenue growth. Provide examples of target markets you worked with and describe any strategies you implemented to attract new clients.

    Join Rise to see the full answer
    How do you build and maintain relationships with clients?

    Discuss your approach to client relationship management, including how you stay engaged with clients through regular communication, providing exceptional service, and understanding their needs. Mention any tools or techniques you use to track interactions and ensure follow-ups.

    Join Rise to see the full answer
    Can you describe a time you overcame a challenge in sales?

    Share a specific situation where you faced a significant sales challenge. Detail the steps you took to address the issue, what the outcome was, and what you learned from the experience. This will demonstrate your problem-solving skills and resilience.

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    How do you respond to client objections?

    Explain your strategy for handling objections professionally and positively. Focus on how you listen to the client's concerns, clarify misunderstandings, and provide tailored solutions that align with their needs.

    Join Rise to see the full answer
    What methods do you use to identify and target potential customers?

    Discuss your research methods, such as using market analysis, networking, and leveraging industry contacts to identify prospects. Mention how you qualify leads and prioritize them based on their potential value to the business.

    Join Rise to see the full answer
    What software tools are you familiar with in sales management?

    Enumerate the sales management tools, CRM systems, or databases you've used in your previous roles. Describe how you've utilized these tools to track sales activities, monitor customer relationships, and analyze sales data to make informed decisions.

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    How do you measure your success in sales?

    Talk about the key performance indicators you track, such as revenue growth, client acquisition rates, and retention rates. Share how you set specific targets and work towards achieving them, using data to assess your progress.

    Join Rise to see the full answer
    Why do you want to work for Fairmont Orchid?

    Articulate your enthusiasm for the hospitality industry and how Fairmont Orchid's values and commitment to exceptional guest experiences align with your career goals. Highlight what excites you about promoting the resort's unique offerings to potential clients.

    Join Rise to see the full answer
    Describe your experience attending trade shows and industry events.

    Share details about trade shows or events you’ve attended, what your role was, and how you successfully utilized these opportunities to network and generate leads. Mention any noteworthy outcomes from those events.

    Join Rise to see the full answer
    What do you know about the leisure market in Hawaii?

    Demonstrate your knowledge of the leisure market within Hawaii by mentioning popular travel trends, key competitors, and specific customer preferences. Explain how this knowledge can inform your sales strategies and help Fairmont Orchid stand out to potential guests.

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    Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...

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