Resident Concierge (Monday-Friday, 9a-6p)

As a Resident Concierge at Bozzuto, your primary responsibilities include providing timely assistance to residents and prospects, event planning to foster community engagement, and building strong relationships that enhance brand loyalty. You’ll be the cheerful face guiding residents as they come home, ensuring a consistently positive experience while handling logistical tasks like organizing logs and package rooms.

To be a successful Resident Concierge at Bozzuto, applicants should have at least 2 years of experience in a hospitality, retail, or hotel environment. Outstanding communication skills, a professional appearance, and familiarity with various software and apps are essential. A customer-focused mentality and attention to detail are crucial in anticipating our residents' needs.

As a Resident Concierge at Bozzuto, you'll have the opportunity to plan creative and engaging events that resonate with our residents. This may include social gatherings, holiday celebrations, or community activities, all designed to promote connection within our vibrant community and enhance the overall living experience.

Bozzuto offers a comprehensive benefits package for full-time Resident Concierges, which includes competitive compensation, health and wellness benefits (medical, dental, and vision), 20 days of paid time off, a 401k plan with company match, and tuition reimbursement. Joining Bozzuto means being valued and supported in both your professional and personal growth.

The work culture at Bozzuto is centered around community, creativity, and support. As a Resident Concierge, you’ll be part of an inclusive team that encourages personal and professional development while ensuring you have the tools you need to create extraordinary experiences for our residents.

In handling a difficult situation with a resident, stay calm and listen actively to their concerns. Empathy is key; acknowledge their feelings and assure them you will do your best to resolve the issue. Use your problem-solving skills to offer potential solutions, and follow up to ensure they are satisfied with the outcome.

Share a specific example that highlights your event-planning skills. Describe your role in the planning process, how you engaged residents, and the positive feedback received. Emphasizing your attention to detail and creativity will showcase your ability to foster community connections.

To remember residents' names and preferences, I make diligent notes during interactions and consistently engage with them. Building personal connections and taking the time to learn about their interests not only helps me remember them but also strengthens our relationship.

I prioritize tasks by assessing urgency and importance. I create a daily checklist of responsibilities that include resident inquiries, package management, and event planning, ensuring that I remain organized and responsive while delivering exceptional service.

Building brand loyalty requires creating positive, memorable experiences for residents. Consistent and personalized interactions—like remembering their names and favorite activities—help foster trust and connection, leading to strong loyalty toward the community and Bozzuto.

Handling stress during peak times involves staying organized and maintaining a calm demeanor. I focus on one task at a time while leveraging teamwork and clear communication to manage the influx of requests, ensuring I remain efficient and effective in delivering service.

I am motivated by the positive impact I can have on residents' daily lives. Knowing that my interactions contribute to their sense of belonging and happiness in the community inspires me to go above and beyond in my efforts as a Resident Concierge.

Discuss a specific incident where you utilized technology tools, whether it's managing packages, scheduling events, or addressing resident concerns. Show how your tech-savviness improved efficiency and enhanced the resident experience, reflecting your adaptability and problem-solving skills.

I keep residents engaged by proactively sharing information about upcoming events through newsletters, community boards, and social media. Utilizing a multi-channel approach ensures that every resident is informed and has the opportunity to participate in building community.

Excellent customer service as a Resident Concierge means being attentive, responsive, and genuinely caring. It entails understanding each resident's individual needs and preferences, providing timely assistance, and creating a welcoming atmosphere where everyone feels valued and at home.