Host

As a Host at Cactus, your key responsibilities include greeting and seating guests, managing reservations, and ensuring guests feel welcomed and appreciated. You will also assist in coordinating guest flow during busy times, maintain a clean and organized front area, and work closely with the dining room staff to ensure an exceptional dining experience.

To be a Host at Cactus, you should have a strong passion for hospitality and enjoy helping others. Being extroverted, well-organized, and team-oriented is essential. Previous experience in a customer service role is preferred, but enthusiasm and a willingness to learn are just as important!

Cactus places a strong emphasis on training and development for its Hosts. We frequently promote from within and provide the necessary tools and support to help you succeed. With our dedicated management staff, you will receive guidance and feedback to help you grow professionally within the company.

Hosts at Cactus typically have flexible availability requirements, especially on weekends. We value work-life balance and provide consistent weekly schedules that prioritize communication with our team members regarding any changes.

Definitely! As a Host at Cactus, you are eligible for employer-paid medical, dental, and vision insurance after six months of employment, along with accrued paid sick leave. You will also enjoy discounts on meals and have the opportunity to be part of a supportive and engaging work environment.

Addressing guest concerns is crucial in the hospitality industry. Remain calm and empathetic, acknowledging their frustration. Offer updates on their wait time and seek ways to improve their experience, such as offering complimentary drinks or appetizers while they wait.

Think of a specific example where you went above and beyond for a customer. Discuss how you assessed their needs and created a positive experience through your responsiveness and commitment to service excellence.

Demonstrate your passion for hospitality and community engagement. Share how Cactus aligns with your values and how the positive team culture and commitment to service resonate with your career aspirations.

Highlight your organizational skills by explaining how you assess immediate needs, communicate clearly with colleagues, and remain focused under pressure. Emphasize teamwork and collaboration as you manage the flow of guests.

Discuss traits like friendliness, excellent communication, being detail-oriented, and the ability to thrive in a fast-paced environment. Explain how these qualities enhance the overall dining experience for guests.

Share your belief in collaboration and maintaining a positive atmosphere. Explain how you contribute to a supportive team dynamic, helping fellow team members and maintaining smooth operations.

Talk about techniques you might employ, such as making notes, repeating names during conversations, or connecting with guests in a personalized manner that helps create a memorable experience.

Acknowledge the fast-paced nature of the role and share specific strategies like deep breathing, staying organized, and maintaining a positive attitude even in hectic situations to ensure continued success.

Discuss your approach of greeting guests warmly, being attentive to their needs, and creating an inviting atmosphere. You could mention your knack for positive body language and effective communication that fosters a great first impression.

Explain that Hosts are the first point of interaction for guests, setting the tone for their dining experience. A positive, energetic atmosphere created by a Host can elevate a restaurant's reputation and encourage repeat visits.