CallMiner is seeking a CS Operations Analyst to join our Customer Operations within the Customer Success Team. Those fulfilling this role are responsible for reviewing Solution Design documents and Scoping Summaries as well as drafting and reviewing Quotations and Legal Contracts. The primary focus of the Operations Analyst is to accelerate the presale phase for which requests are converted to requirements as an executable order and finalized via the Contract review process. In addition, the Operations Analyst is instrumental in driving process improvement and coordinating initiatives as assigned.
As assigned…
CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.
CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.
Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity, parental leave and more.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
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CallMiner is on the lookout for a passionate Customer Success Operations Analyst to become an integral part of our Customer Success Team. If you're someone who thrives in a fast-paced setting and loves tackling challenges head-on, then this role might just be the perfect fit for you! As a CS Ops Analyst, you’ll play a key role in reviewing Solution Design documents and Scoping Summaries, ensuring that Quotations and Legal Contracts are precise and ready to go. Your main mission will be to streamline and accelerate the presale phase, transforming requests into clear requirements that lead to executable orders. You'll have the autonomy to drive process improvements, collaborate with assorted teams, and offer valuable insights on current practices. The job will keep you on your toes as you identify trends within documents, optimize contract management flows, and back up your fellow analysts as needed. Your communication skills will shine as you work with cross-functional departments, keeping everyone aligned and focused. We’re looking for someone with at least 2 years of experience in drafting Quotations or Contracts, who pays attention to detail and knows how to juggle priorities. If you have a bachelor's degree, familiarity with contract management systems, and an enthusiasm for leveraging data to drive decisions, you’ll fit right in. At CallMiner, we’ve built an inclusive workplace culture that values teamwork, ownership, and joy. Join us as we continue to innovate and make a difference in conversation intelligence!
Mission: Our mission is to transform businesses with meaningful insight from customer interactions.Vision: Transforming conversations into understanding that drives profound business change.
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