Salesforce Engineering Manager, Commercial Systems

To qualify for the Salesforce Engineering Manager role at Canonical, you should possess a Bachelor's degree in Computer Science or a related engineering field. Additionally, experience with Salesforce development, integrations, and a proven track record as a hands-on engineering manager or as a team lead is essential. Excellent communication skills in English and the ability to work collaboratively in a remote setting are also required.

As a Salesforce Engineering Manager at Canonical, you'll lead a team of engineers responsible for delivering Salesforce solutions. Your key responsibilities will include enhancing current processes, engaging in business analysis and technical designs, providing Salesforce expertise to business and cross-functional teams, and ensuring the engineering solutions meet the highest standards of quality.

Canonical offers a fully remote work environment, having embraced remote work since 2004. The company fosters a highly motivating atmosphere where employees can collaborate effectively with diverse teams across the globe while maintaining productivity and organization from their home offices.

Absolutely! Canonical provides a personal learning and development budget of $2,000 per annum to support your growth. This ensures that as a Salesforce Engineering Manager, you have access to the resources you need to continuously develop your skills and stay up-to-date with industry trends.

Canonical offers a competitive package for the Salesforce Engineering Manager position, including annual compensation reviews, recognition rewards, annual holiday leave, parental leave, and an Employee Assistance Programme. Additional benefits may apply based on your location and role specifications.

When prioritizing tasks, I first assess the impact and urgency of each task on the team's productivity and the business's goals. I often use project management tools to help visualize priorities and allocate resources effectively while communicating regularly with my team to gather insights.

In my previous role, I identified that the existing Salesforce integration was leading to data inconsistencies. By collaborating with my team, we redesigned the data pipeline and introduced automated reconciliation scripts that significantly reduced errors and improved data accuracy.

Ensuring adherence to Salesforce best practices starts with establishing clear guidelines and conducting regular training sessions on the latest features and standards. Encouraging open discussions during retrospectives allows the team to share and learn from each other's experiences and challenges.

In a remote setting, I focus on frequent communication through video calls and collaborative tools. I also initiate virtual team-building activities and regular check-ins to encourage bonding and maintain a strong team culture despite the physical distance.

I address conflicts by fostering a culture of open communication and encouraging team members to express their concerns. By mediating discussions and facilitating solutions together, I aim to create a collaborative environment where issues can be resolved constructively.

I have successfully led remote engineering teams for over three years, focusing on creating a cohesive team atmosphere by using technology for communication and collaboration. I believe in setting clear goals and expectations while ensuring team members feel empowered and motivated.

To track team performance, I establish KPIs and milestones for projects, along with regular review meetings to discuss progress. I also employ agile methodologies, enabling me to adapt our approach based on performance insights while encouraging continuous improvement.

I use a structured recruitment process that emphasizes both technical skills and cultural fit. During onboarding, I ensure that new members have access to all necessary resources and are paired with a mentor to support their seamless transition into the team.

In a previous role, I led a project where we integrated Salesforce with our marketing automation tools, which enabled us to streamline lead tracking and enhance customer relationship management. This resulted in a 20% increase in sales conversion rates due to better informed sales strategies.

Leadership is fundamental in an engineering manager's responsibilities, as it involves guiding the team towards shared objectives, fostering a positive environment for innovation, and empowering team members to take ownership of their work. A strong leader inspires confidence and shapes the team culture.