FT Supervisor

As a Sales Supervisor at Michael Kors, your responsibilities will largely revolve around driving store sales, managing daily operations, and fostering an excellent customer experience. You'll assist upper management in strategizing to achieve sales targets and ensure the team is motivated and informed about current fashion trends. Another key responsibility includes supervising opening and closing duties and coaching team members on enhancing their customer service skills.

To qualify for the FT Supervisor position at Michael Kors, you will need a minimum of 2 years of relevant retail experience. Additionally, we value self-starters with leadership potential, so having a demonstrated ability to mentor and develop team members is highly desirable. A passion for fashion and an understanding of clienteling will also set you apart as a strong candidate.

The work environment for a Sales Supervisor at Michael Kors is dynamic and fast-paced, designed to inspire creativity and teamwork. You will work in a fun and rewarding space where team development is a priority. Our culture promotes inclusivity and encourages personal growth, allowing you to excel both individually and as part of a team focused on customer satisfaction.

As a Sales Supervisor at Michael Kors, you can expect a variety of benefits that enhance your work experience. These include a cross-brand discount, a flexible schedule, internal mobility within the Capri Holdings family, exclusive sales for employees, and a clothing allotment, ensuring you look your best while representing the brand.

Michael Kors is deeply committed to creating a diverse and inclusive workplace. We recognize that our differences make us stronger and foster a culture where every team member feels valued. This commitment encompasses all aspects of employment, from hiring to promotion, encouraging creativity and growth within our teams.

Motivating your team as a Sales Supervisor involves creating an engaging environment and recognizing their achievements. Share how you would set clear sales goals, provide continuous training, and encourage open communication to foster teamwork and a sense of purpose.

In your answer, emphasize active listening and problem-solving skills. Mention how you approached the situation calmly, sought to understand the customer's concerns, and collaborated with them to find a satisfactory solution, thereby ensuring customer retention.

Discuss various sales strategies such as implementing promotional events, enhancing customer service, training your team on product knowledge, and analyzing sales data to identify trends that can influence purchasing decisions. Emphasize creativity and team involvement in the process.

Explain that conflict resolution begins with open communication and the willingness to listen to all perspectives. Share how you would facilitate discussions to address the issues and collaboratively find solutions while fostering a positive team environment.

While several qualities are important, you might mention leadership and customer focus as essential. Highlight how effective leadership inspires and motivates the team, while a strong commitment to customer satisfaction drives sales and ensures positive shopping experiences.

Describe a structured training program that includes orientation, hands-on training with experienced staff, and ongoing feedback. Emphasize the importance of instilling brand values and customer service excellence from the very beginning.

Share your methods for staying updated, such as following fashion publications, attending industry shows, and leveraging social media. Emphasize your passion for fashion and how this knowledge helps you better assist customers and train your team.

Illustrate the critical role teamwork plays in reaching store goals through collaboration, support, and shared successes. Emphasize that a united team can brainstorm ideas, share insights, and work together more effectively to enhance overall performance and customer service.

Explain your approach to prioritization, such as assessing the needs of the store, the team, and the customers. Mention time management techniques that help you address urgent tasks efficiently, while also ensuring your team remains focused and motivated.

Reflect on your appreciation for the brand's values, commitment to inclusivity, and passion for fashion as your motivations. Highlight how you admire Michael Kors' commitment to quality and customer service, and express your eagerness to contribute to the team's success.