As a Remote Dealer Relations Specialist at CCC Intelligent Solutions, your main responsibilities include making outbound calls to automobile dealerships, building relationships with dealership personnel, evaluating and establishing fair market values for vehicles, and providing necessary supplemental research. You will manage multiple systems while adhering to production and quality metrics, making this role essential for aiding insurers in claim settlements.

To apply for the Remote Dealer Relations Specialist position at CCC Intelligent Solutions, you should have a high school diploma or equivalent. While no prior insurance or automotive experience is required, candidates with 1-2 years of collections or sales experience may find it beneficial. A strong command of verbal and written communication and exceptional organizational skills are crucial for success in this role.

CCC Intelligent Solutions is committed to supporting its Remote Dealer Relations Specialists through comprehensive training and excellent employee engagement. From day one, you will gain access to benefits, receive ongoing support, and be part of a collaborative environment that values your input. Additionally, you will have opportunities for career advancement within 12 months based on your performance.

The Remote Dealer Relations Specialist role at CCC Intelligent Solutions comes with a starting wage of $20 per hour. Additionally, you will be eligible for monthly incentives and an annual company bonus that depend on your performance, making this an excellent opportunity for those looking to excel in their careers.

As a Remote Dealer Relations Specialist at CCC Intelligent Solutions, you will work from a quiet and professional home environment. The company provides all necessary equipment, including a desktop computer, dual monitors, and communication tools, ensuring you have everything you need to succeed while being part of a dedicated and supportive team.

When answering this question, emphasize your communication skills and any previous experience in roles involving phone interactions. Discuss how you establish rapport with clients and manage objections, showcasing your ability to persist and connect with others.

Provide examples of past experiences where you managed tough conversations. Focus on your communication techniques, empathy, and problem-solving skills that helped turn the situation around, demonstrating your ability to maintain professionalism while achieving goals.

Highlight your analytical skills and attention to detail. Discuss how you would research data on vehicle pricing and sales in the local market, cross-reference information to ensure accuracy, and maintain organized records to support your assessments.

Share your enthusiasm for the role and the company's mission. Discuss how CCC's values align with your personal and professional aspirations, and express your desire to contribute positively to the insurance ecosystem while growing in your career.

Mention any relevant technology or tools you have experience with, such as customer relationship management (CRM) systems, databases, or communication platforms. Highlight your technical aptitude and adaptability in learning new systems as needed.

Explain your organizational strategies, such as using task lists, prioritizing responsibilities, or utilizing project management software. Provide examples of how these methods have helped you effectively juggle multiple tasks in a previous role.

Discuss your self-motivation strategies, including setting personal goals, maintaining a structured daily routine, and creating a dedicated workspace. Share examples of how you've successfully adapted to remote work in the past.

Choose a specific situation where you faced a challenge and outline the steps you took to resolve it. Focus on your problem-solving skills, determination, and the positive outcome that resulted from your efforts.

Emphasize the importance of regular check-ins via video calls, messaging platforms, and emails. Highlight your willingness to provide updates and seek input from colleagues to ensure everyone is aligned and informed.

Articulate your understanding of customer focus as prioritizing the needs and concerns of dealership personnel. Discuss how you would advocate for their interests while providing them with accurate information and exceptional service.