Web Chat Associate - Remote Work

• *Job Title:** Web Chat Associate - Remote Work• *Company:** CDW• *Location:** Dallas, Texas, US• *Job Type:** Part-Time• *Seniority:** Associate Level• *Years of Experience:** 3---### **Job Description:**CDW is seeking a motivated and confident **Web Chat Associate** to join our dynamic team. In this part-time position, you will play a pivotal role in providing high-quality customer service through web chat, assisting clients with their inquiries, and delivering an exceptional experience that aligns with our commitment to innovation and customer satisfaction. This remote role allows for flexibility while being part of a supportive company culture that embraces change and adapts to market needs.### **Key Responsibilities:**1. **Customer Engagement:**- Serve as the first point of contact for customers and prospects through web chat platforms.- Engage with customers in a friendly and professional manner to provide product information, answer inquiries, and resolve issues.2. **Product Knowledge:**- Maintain a thorough understanding of CDW's products and services to effectively assist customers.- Stay up to date with industry trends and product updates to provide accurate and relevant information.3. **Problem Resolution:**- Convincingly and efficiently handle customer complaints, questions, and requests.- Utilize problem-solving skills to troubleshoot issues and provide satisfactory resolutions in a timely manner.4. **Research:**- Conduct research on specific product queries and collaborate with team members to gather necessary information when required.- Document and share insights or solutions that can enhance the customer experience.5. **Communication:**- Communicate clearly and efficiently through written chat messages, ensuring professionalism and clarity.- Adapt communication style according to customer needs and maintain emotional intelligence throughout interactions.6. **Data Management:**- Accurately log customer interactions and feedback in the CRM system.- Analyze chat logs and customer feedback to identify trends and areas for improvement.7. **Collaboration:**- Work closely with the sales and support teams to ensure a seamless customer experience.- Participate in team meetings and training sessions to enhance skills and share knowledge.8. **Performance Metrics:**- Meet or exceed key performance indicators (KPIs) related to customer satisfaction scores, response time, and resolution rates.- Contribute to enhancing team and individual performance through constructive feedback.### **Requirements:**#### **Qualifications:**- Minimum of 3 years of experience in customer service or a related field.- Proven experience in a chat-based or online service environment preferred.- Strong understanding of CRM systems and customer service best practices.#### **Personality Traits:**- **Motivated:** A self-starter who is proactive in tackling challenges and seeks growth within the role.- **Confident:** Demonstrates self-assurance in decision-making and communication with customers.#### **Soft Skills:**- **Emotional Intelligence:** Ability to empathize and connect with customers, understanding their needs and feelings.- **Research:** Proficiency in conducting research to find accurate information quickly and reliably.### **Benefits:**- Comprehensive medical coverage.- Employee discounts on various products and services.- Parental leave for new and expecting families.### **Working Environment:**Join a collaborative team that thrives in a culture embracing change and resilience. Our flexible working structure allows you to balance your work and personal life while contributing to the success of CDW.### **Application Deadline:**Interested candidates are encouraged to apply by **September 20, 2024**.### **Equal Opportunity Statement:**CDW is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applications from people of all backgrounds, experiences, and perspectives.• *Apply today to join a company dedicated to customer excellence and professional growth!**How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Web Chat Associate - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.