BSA Customer Service Representative - Community Bank of Santa Maria

As a BSA Customer Service Representative at Community Bank of Santa Maria, your primary responsibilities will include supporting branch staff by addressing inquiries and concerns, monitoring and investigating suspicious activities, preparing accurate Currency Transaction Reports, performing customer due diligence and conducting enhanced due diligence reviews for high-risk customers. You'll also assist in compliance with OFAC regulations and provide training and guidance to staff on related matters.

To apply for the BSA Customer Service Representative position at Community Bank of Santa Maria, you should have a high school diploma or GED along with at least 4 years of experience in banking operations or BSA/AML compliance. A solid understanding of BSA/AML regulations, exceptional communication skills, and proficiency in the MS Office suite, especially Excel, are also crucial for this role.

Community Bank of Santa Maria believes in continuous professional development for its BSA Customer Service Representatives. You’ll participate in ongoing training to stay updated on BSA/AML and OFAC regulatory requirements, enhancing your skills and knowledge in compliance matters. Additionally, you'll have opportunities to guide and train frontline staff, further enriching your experience.

At Community Bank of Santa Maria, work-life balance is a priority. BSA Customer Service Representatives enjoy a structured schedule, working Monday to Friday with designated hours. Benefits include 10 days of paid vacation, 6 days of sick leave, and 11 paid public holidays annually, ensuring you have ample time to recharge and spend with your family.

The compensation for a BSA Customer Service Representative at Community Bank of Santa Maria ranges from $20.00 to $28.00 per hour, depending on experience. Additionally, the bank offers a comprehensive benefits package that includes 100% employer-paid medical, dental, vision, life, and disability insurance for employees, as well as a Simple IRA Plan with company matching.

In responding to this question, emphasize any previous roles where you interacted with BSA or AML compliance processes. Discuss specific regulations you are familiar with and provide examples of how you adhered to those in your past job, ensuring to note any training or certifications you may have received.

Share a specific incident that illustrates your analytical skills. Detail the scenario, your approach to investigate the transaction, how you documented your findings, and any actions taken to escalate your concerns, demonstrating your ability to ensure compliance during the process.

Explain how you prioritize your tasks and manage time effectively, especially under tight deadlines. Share techniques that work for you, like breaking tasks into manageable parts or creating checklists, and provide examples of previous experiences where you successfully met deadlines without compromising quality.

Discuss specific software tools you have used for transaction monitoring, such as AML monitoring systems or other financial software. Highlight your proficiency with the systems and any experience you have with data analysis or reporting functions related to these tools.

Convey your commitment to staying informed about regulatory changes. Discuss channels you follow, such as subscribing to newsletters, attending training sessions, or being part of industry groups. Demonstrating a proactive approach shows your dedication to maintaining compliance.

Outline the importance of effective communication in this role. Discuss how communicating with team members, branch staff, and customers can impact compliance efforts and customer satisfaction, and provide examples of how you’ve successfully communicated complex information.

Provide strategies you use for ensuring accuracy, such as double-checking your work, meticulous record-keeping, and using software features to minimize errors. Share an example of a time when your attention to detail helped identify an important compliance issue.

This is your chance to showcase your knowledge of Community Bank of Santa Maria's values and community involvement. Mention what attracts you to the bank’s approach to customer service, community engagement, or professional development opportunities.

Your answer should show that you have thought critically about the role. Discuss potential challenges like evolving regulations, transaction volume, or resolving customer disputes, and share how you would approach these challenges positively and proactively.

Emphasize your ability to share knowledge. Discuss your method for simplifying complex topics or providing hands-on examples during training. Mention any past experiences where you successfully trained others, ensuring compliance standards are met throughout.