Manager Medical Customer Service & Collections
As the Manager of Medical Customer Service & Collections in Patient Financial Services, your purpose is multifaceted and integral to the smooth operation of CentraCare's Patient Financial Services. Your role goes beyond simply managing day-to-day operations; you are the bridge that ensures both patient satisfaction and organizational financial health. Your primary responsibility is to ensure that the customer service and collections teams are working efficiently and in alignment with CentraCare's mission, values, and goals while optimizing the billing, customer service, and collections processes. This involves managing and motivating your teams to provide excellent patient care while ensuring that the necessary payments are collected for services rendered. You will set clear performance expectations, provide regular feedback, and conduct performance evaluations that motivate and guide your team to achieve departmental goals and identify areas for improvement and conduct ongoing training. Remain up to date with healthcare laws and regulations and ensure that your team adheres to all necessary compliance standards. Generate and analyze reports related to collections, payment trends, and customer service performance. Use this data to implement improvements in both collections’ strategies and customer service approaches. Skills you will bring to the role, the ability explain complex billing issues in simple, easy-to-understand terms for patients while also collaborating effectively with internal teams. You are skilled at resolving disputes professionally and efficiently, finding mutually beneficial solutions for patients and the organization. You are well-versed in the latest healthcare laws, including billing standards and patient privacy laws, ensuring that all practices are compliant. By leading a well-trained, empathetic customer service and collections team, you ensure that the organization remains financially sound while continuing to provide excellent patient care and service.
Schedule:
- Full-time 80 hours every 2 weeks
- Mon-Fri 8:00a-5:00p
- Hybrid opportunity
Pay and Benefits:
- Starting pay begins at $62,192.52 per year and increases with experience
- Salary range: $62,192.52-$93,310.15 per year
- Salary range is based on a 1.0 FTE, reduced FTE will result in a prorated offer rate.
- Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
Qualifications:
- Bachelor's Degree in Business or Healthcare-related field or in lieu of a Bachelor's degree a minimum of 5 years of business office experience may be accepted.
- 5 years Healthcare experience, particularly in revenue cycle required.
- 3 years Project management or leadership experience required.
- Ability to work independently.
- Strong communication skills and customer relations principles.
- Proficient with use of Microsoft Office applications and related healthcare systems and software.
- Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.
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At CentraCare, we’re on the lookout for a passionate Manager of Medical Customer Service & Collections to join our incredible Patient Financial Services team in St. Cloud, Minnesota. If you thrive in a role that blends leadership with customer engagement, then this might be the perfect opportunity for you. Your daily mission in this pivotal position will be to ensure that our customer service and collections teams are operating seamlessly and in sync with CentraCare's core values. You’ll play a vital role in enhancing patient satisfaction while managing the financial health of our organization. Leading by example, you’ll motivate your teams to deliver exceptional patient care and effectively manage billing processes. Your responsibilities will include setting clear performance expectations, providing constructive feedback, and conducting evaluations to help your team excel. Additionally, you will stay updated on healthcare regulations to ensure compliance, generate insightful reports, and make data-driven improvements to our services. The ideal candidate will possess an ability to simplify complex billing information, resolve disputes amicably, and collaborate with different teams to find win-win solutions. With a blend of strong communication skills and a keen sense of compliance, you’ll contribute to our mission of maintaining financial soundness while delivering outstanding patient service. If you are ready to take on this rewarding role with a competitive pay range starting at $62,192.52 and various benefits, we would love for you to apply and become a part of our commitment to patient care at CentraCare!
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CentraCare Health works to improve the health of every patient, every day. Vision: CentraCare Health will be the leader in Minnesota for quality, safety, service and value.
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