Bilingual Audio/TV Survey Specialist Entry Level
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
About the Role:
Bilingual Contact Center Specialist at Nielsen supporting our Mexico operation. In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.
This is a hybrid position requiring 3 days per week in office.
- Conduct phone surveys and collect data
- Provide exceptional customer service
- Maintain confidentiality of information
- Meet performance and quality standards
- Troubleshoot basic technical issues
- Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
- Work flexible hours, including evenings and weekends
- Fluency in English and Spanish (written and spoken)
- Strong communication and multitasking skills
- Comfort with technology
- Self-motivated and able to work independently
- Base Compensation of $16,200 MXN per year
- 9% in grocery vouchers
- Financial support for internet connectivity expenses for teleworking
- 13% savings fund
- Major Medical Expenses coverage (spouse and children under 25 years)
- Life insurance
- 50% vacation bonus
- 30-day Christmas bonus (Aguinaldo)
- Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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At Nielsen, we're excited to bring you the opportunity to become a Bilingual Audio/TV Survey Specialist at our Tlajomulco de Zuniga office. This entry-level role is perfect for those looking to dive into the world of media analytics while using their language skills. You will be an integral part of our team, conducting surveys over the phone to gather essential data from our panelists and customers across the US. It’s your chance to shine as you provide exceptional customer service, work with friendly colleagues, and embrace flexible hours that fit your lifestyle. In this hybrid role, you'll spend three days a week in the office and have the freedom of working from home. We are looking for someone who is fluent in both English and Spanish, with strong communication skills and an ability to multitask. You’ll utilize your technology skills while ensuring the confidentiality of the information you handle. Whether it’s assisting with scheduling or troubleshooting basic tech issues, your goal will be to engage with the audience and motivate them to participate. Join us at Nielsen, where we champion your success, and explore a workplace that values growth and determination while offering competitive compensation and benefits. Let's power a better media future together!
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