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Social Media and Marketing Specialist

Description

WHO WE ARE: At Central One, our values are to Deliver Exceptional Service, Work as a Team, Have Fun, and the Credit Union philosophy of People Helping People; all while striving to be C.E.N.T.R.A.L. One Ambassadors. CENTRAL stands for Caring, Enthusiastic, Nimble, Team-Oriented, Resilient, Altruistic and Loyal. At the core of our values lies a commitment to our community, members, and employees, with a focus on overall well-being.


PRIMARY FUNCTIONS: Responsible for assisting the Marketing Department with the credit union’s overall social media presence and day-to-day operations. Overall responsibilities include developing, implementing, and managing social media strategies that engage our audience, increase brand awareness and engagement.


DUTIES AND RESPONSIBILITES:

  1. Create and manage a social media content calendar.
  2. Create engaging social media and blog content (graphics, videos and written posts)
  3. Attend Marketing events to promote on social media. Events can be evenings and weekends.
  4. Develop and implement social media strategies to increase the credit union's online presence and engagement.
  5. Collaborate with internal teams to ensure social media content is aligned with the credit union's marketing and branding voice and strategies. 
  6. Monitor and respond to online reviews, member surveys, and social media reviews, comments, and direct messages.
  7. Stay up-to-date with the latest social media trends, tools, and best practices and provide recommendations to enhance the credit union's social media presence.
  8. Willingness to represent the credit union as on-camera social media ambassador
  9. Coordinate member communication.
  10. Maintain brand consistency throughout all marketing projects.
  11. Assist the Retirement & Investment Center, Auto Advisors and Oak Tree Insurance Agency with supporting marketing materials and communications.
  12. Collaborate with Marketing Team to generate ideas for external promotion campaigns and member engagement in order to support and promote the Central One brand.
  13. Coordinate content and materials for seminars, webinars and events.
  14. Coordinate and order marketing collateral and supplies.
  15. Assist with coordinating focus groups to gather feedback.
  16. Stay current on job related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means.
  17. Adhere to all applicable Credit Union policies, procedures and regulations.
  18. Maintain community involvement and participate in special projects/events, as needed.
  19. Perform other duties as requested or assigned.

Requirements

Education: A bachelor’s degree or completion of a specialized certification or licensing. 

Experience: 1 – 3 years marketing-related experience preferred. 

Skills: Excellent written and verbal communication skills. Microsoft and Excel experience.

  • Strong storytelling and content creation abilities
  • Knowledge of social media trends and best practices
  • Strong organizational and time-management skills
  • Experience in short form video editing using native tools within social media platforms (e.g., Instagram Reels, TikTok, YouTube Shorts).
  • Experience in curating and writing blog content, articles, and multiple forms of written materials to support social media campaigns.

Traits: Ability to multi-task in a fast-paced environment; organized with attention to detail; capacity to work well with others at all levels within the organization; analytical; initiative; resourcefulness; professionalism; perseverance; positive attitude; ability to keep others motivated.

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Social Media and Marketing Specialist, Central One Federal Credit Union

Are you ready to take your social media skills to the next level? Central One is looking for a talented Social Media and Marketing Specialist to join our dynamic team in Shrewsbury, Massachusetts! Here at Central One, we pride ourselves on delivering exceptional service while embodying our core values of C.E.N.T.R.A.L.: Caring, Enthusiastic, Nimble, Team-Oriented, Resilient, Altruistic, and Loyal. In this exciting role, you’ll be at the forefront of our online presence, working closely with our Marketing Department to create engaging content that resonates with our community and drives brand awareness. Your responsibilities will include creating and managing a social media content calendar, crafting eye-catching graphics, videos, and written posts, all while staying up-to-date on the latest trends. You’ll also have the opportunity to attend and promote marketing events, engage with our audience, and monitor online interactions. We value creativity and collaboration, so your input will be crucial in aligning our social media efforts with the overall marketing strategy. If you have a knack for storytelling, strong communication skills, and a passion for social media trends, this is the perfect opportunity for you to thrive! Let’s work together to make a positive impact in our community by helping others, one post at a time.

Frequently Asked Questions (FAQs) for Social Media and Marketing Specialist Role at Central One Federal Credit Union
What are the primary responsibilities of a Social Media and Marketing Specialist at Central One?

As a Social Media and Marketing Specialist at Central One, your primary responsibilities include developing and implementing engaging social media strategies, managing the social media content calendar, creating various types of content, attending marketing events, and collaborating with internal teams to ensure that all content aligns with the credit union's marketing voice. Additionally, you will handle member communications and maintain brand consistency throughout all projects.

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What qualifications are required for the Social Media and Marketing Specialist position at Central One?

To qualify for the Social Media and Marketing Specialist position at Central One, you should possess a bachelor’s degree or a specialized certification. Ideally, you’ll have 1 to 3 years of marketing-related experience, combined with strong written and verbal communication skills, proficiency in Microsoft Office, and familiarity with social media trends and best practices. Creativity in content creation and a proactive attitude are essential too!

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What kind of skills does Central One expect from its Social Media and Marketing Specialist?

Central One looks for a Social Media and Marketing Specialist who excels in written and verbal communication, is skilled in storytelling and content creation, and is proficient in using social media tools for video editing and engaging content development. Strong organizational skills, the ability to multitask in a fast-paced environment, and a positive attitude are also crucial for this role.

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What kind of events will the Social Media and Marketing Specialist promote?

In the role of Social Media and Marketing Specialist at Central One, you will promote various marketing events, which may occur during evenings and weekends. These events will offer you an opportunity to engage with the community, share experiences online, and strengthen our brand's presence by capturing the event's essence through social media.

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How does Central One prioritize community involvement for the Social Media and Marketing Specialist?

Community involvement is central to our values at Central One. As a Social Media and Marketing Specialist, you will participate in special projects and events, helping to foster relationships with our members while also emphasizing our credit union philosophy of People Helping People. Your efforts online will reflect our commitment to the community.

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Common Interview Questions for Social Media and Marketing Specialist
Can you describe your experience with creating engaging social media content?

Certainly! When answering this question, focus on specific examples that showcase your creativity and results. Discuss the types of content you've created, the platforms you've used, and metrics that highlight engagement. Mention any relevant tools or software that aided your process, as well as how you incorporate audience feedback into your content strategy.

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What social media platforms are you most familiar with and why?

Identify the platforms you’ve had the most success with, such as Instagram, Facebook, or LinkedIn. Explain why you believe each platform is suitable for different audience segments and provide examples of effective campaigns or content you've produced for each. This illustrates your understanding of platform-specific strategies.

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How do you stay updated on the latest social media trends?

In answering this question, emphasize your proactive approach to learning, such as following relevant blogs, participating in webinars, or engaging in online communities. Mention specific resources you trust and how you apply new trends to your work to enhance content strategies at Central One.

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Can you provide an example of how you have increased brand awareness through social media?

Share a specific campaign where you drove measurable results. Highlight the objective, the strategies you implemented, and the outcomes. Emphasize the engagement rate, increased followers, or any community impacts to demonstrate your capability in promoting brand awareness effectively.

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How would you handle negative feedback or comments on social media?

Discuss your approach to managing feedback, emphasizing the importance of tact, professionalism, and transparency. Provide an example of a situation where you addressed negative comments positively. Outline your strategy for turning potential conflicts into opportunities for improvement in outreach.

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What techniques do you use for effective content scheduling?

Explain how you prioritize and plan your content calendar. Discuss tools you use to design your schedule, the factors you consider (like audience engagement times), and your flexibility in adapting to real-time events. Mention how maintaining a balance of content types can enhance engagement.

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Describe a time when you collaborated with a team to accomplish a marketing goal.

Illustrate your teamwork experience by sharing a specific project. Describe the roles each team member played, how you contributed to collaboration, the challenges faced, and how the team achieved its goal. This showcases your communication and collaborative skills that are vital for success at Central One.

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How do you measure the success of your social media campaigns?

Highlight specific metrics you track, such as engagement rate, conversion rates, and audience growth. Discuss how data informs your strategies and past adjustments you made based on results. This will show your analytical skills as a Social Media and Marketing Specialist.

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What types of tools or software do you use for social media management?

Mention industry-standard tools like Hootsuite, Buffer, or Canva that you’re familiar with. Discuss how you utilize these tools for scheduling, analytics, and content creation, emphasizing your efficiency and ability to handle multiple accounts effectively.

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Why do you want to work at Central One as a Social Media and Marketing Specialist?

Your answer should reflect a genuine interest in the company’s values, culture, and community involvement. Discuss aspects of Central One’s mission that resonate with you personally, and how you can contribute positively to their social media presence. This demonstrates your alignment with their core philosophy of People Helping People.

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Full-time, on-site
DATE POSTED
April 4, 2025

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