Technical Ops Lead

Position Description:

We are seeking a highly skilled and motivated Tech Ops Lead to join our team. The successful candidate will handle escalations from Tier 2 support and provide advanced technical management for our AIM as-a-service products. This role requires a strong background in cloud infrastructure and development skills to support Team CGI-developed software and the interfaces with systems consuming and providing AI data.
This position can be located in Fairfax, VA.


If you are located within 50 miles of a CGI Federal office, a hybrid working model is acceptable.

Your future duties and responsibilities:

Handle escalations from Tier 2 support and provide advanced troubleshooting and resolution for complex technical issues.
Support cloud-based systems with a focus on AIM as-a-service products.
Collaborate with team members to develop and update standard operating procedures (SOPs) and knowledge base documentation for the operations team.
Provide support for Team CGI-developed software and interfaces with systems consuming and providing AI data.
Monitor and maintain system performance, ensuring high availability and reliability.
Assist in the development and implementation of IT policies and procedures.
Manage the DevSecOps pipelines and system deployments in coordinate with the larger technical project development team.
Participate in on-call rotation to provide 24/7 support.

Required qualifications to be successful in this role:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 8 years of experience in IT support, with at least 3 years in a Tier 3 operational environment.
Strong knowledge of cloud infrastructure and development skills.
Experience supporting cloud-based systems and services.
Experience supporting enterprise managed services.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Google Cloud Platform-specific knowledge preferred
Container/Kubernentes experience
DevSecOps experience
Serverless enterprise experience
Desired qualifications/non-essential skills required:
Experience with AIM as-a-service products.
Familiarity with AI data systems and interfaces.
Certifications in relevant technologies (e.g., AWS, Azure, Google Cloud).
CGI Federal anticipates accepting applications for this position through 2025-04-30.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $137,100.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
80 hours of floating holiday leave per year to observe holidays that are important to you
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs


For more detailed information about our benefits offerings visit


Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
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Skills:

• Dev/Tools Infrastructure Supp
• Kubernetes

What you can expect from us:

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.