Security Patrol Sergeant - Full-Time, Night-Shift - $23.50/HR + $500 Bonus [21+, DL, Guard Card REQ.]

As a Security Patrol Sergeant at Citadel Security USA, you will oversee the safety of critical sites by implementing and maintaining security protocols. Your responsibilities include managing a team of security guards, conducting regular patrols of assigned areas, handling incident reports, and providing guidance and support during high-pressure scenarios. You'll also ensure compliance with safety protocols, provide positive customer service interactions, and collaborate with local law enforcement when necessary.

To apply for the Security Patrol Sergeant position at Citadel Security USA, candidates must be at least 21 years old and possess a valid driver's license held for a minimum of three years with a clean driving record. A Denver Merchant Guard Card is also required. Additionally, previous experience in security, particularly patrol experience, is preferred. Candidates must have strong leadership qualities, a high school diploma or GED, and the ability to pass a criminal background check and urine analysis.

The work schedule for the Security Patrol Sergeant at Citadel Security USA consists of full-time night shifts, which means you'll be actively working from evenings into the early hours of the morning. The schedule includes all seven days of the week, providing the flexibility to accommodate various personal commitments. You'll be part of a dynamic team, ensuring security protocols are followed throughout the night and contributing to a safe environment.

Citadel Security USA offers an attractive benefits package for Security Patrol Sergeants, which includes medical, dental, and vision insurance, life insurance, and both short- and long-term disability options. Additional perks include a 401(k) plan with immediate vesting and employer match, paid time off, and employee assistance programs. Employees also benefit from referral bonuses and the opportunity to receive weekly pay, making it a rewarding workplace for security professionals.

Citadel Security USA is committed to supporting the career growth of its Security Patrol Sergeants. The company provides local paid training programs designed to equip security professionals with the necessary skills to succeed in their roles. Additionally, employees are encouraged to develop leadership qualities and expertise in security operations, ensuring they receive the mentorship and resources needed to grow within the organization.

When answering this question, highlight specific instances where you've taken charge or guided a team in high-pressure or crisis situations. Discuss your approach to leadership, the importance of communication with your team, and how you ensure everyone is following safety protocols. Consider including a relevant example from your previous security roles.

In your response, emphasize your ability to remain calm under pressure. Outline steps you would take, such as assessing the situation, determining risks, communicating clearly with your team, and, if necessary, collaborating with law enforcement. Illustrating your decision-making process and your commitment to safety and reporting is important.

Discuss your familiarity with conducting risk assessments, including identifying potential threats and vulnerabilities. Provide specific examples of past experiences where you've successfully analyzed situations and implemented strategies to mitigate risks. This can showcase your strategic thinking and proactive approach to security.

In your answer, express enthusiasm for the role and cite elements that draw you to Citadel Security USA, such as its veteran-owned status, commitment to employee growth, or strong public safety focus. This allows you to demonstrate cultural alignment and show that you've done your research about the company.

Effective communication is crucial in security. Discuss the importance of using clear and concise language, establishing communication protocols, and any technology you may use. Share examples of how you've facilitated team discussions or briefings to keep everyone informed and engaged during patrol operations.

Your response should include immediate actions such as assessing the situation, securing the area, and contacting appropriate authorities. Emphasize the importance of documenting the incident and communicating with your team to ensure that all necessary protocols are followed. This showcases your swift response and attention to detail.

Highlight your understanding of the onboarding process and what it entails. Discuss your approach to mentorship, ensuring the new employee understands their duties, security protocols, and the importance of their role. Mention how you would provide hands-on training and ongoing support to facilitate a smooth transition into their new position.

Explain how vital customer service is even in security roles. Discuss your approach to balancing friendliness with the need for security, such as actively listening to clients’ concerns, addressing their needs, and ensuring they feel safe. Providing concrete examples of positive interactions where security protocols were maintained can illustrate your effectiveness.

In your answer, highlight the importance of technology in enhancing security measures, from electronic monitoring systems to communication tools. Discuss your proficiency with relevant technology and how it can improve preventive measures, incident response, and data collection in security operations.

Discuss your commitment to professional development in the security field. Mention specific resources such as attending workshops, expanding your knowledge through courses, subscribing to industry publications, or networking with other professionals. This emphasizes your dedication to continual improvement and industry knowledge.