Part Time Teller 2 - 20 Hours - Las Vegas Lakes Branch

As a Part Time Teller 2 at Citi, your primary responsibilities include assisting with daily branch operations, processing transactions efficiently, and providing excellent customer service. You'll greet clients, manage cash supply, educate them on various services, and identify referral opportunities. Compliance with bank policies and maintaining a safe environment for clients is also a key part of your role.

To become a Part Time Teller 2 at Citi, a high school diploma or equivalent is required. Previous customer service experience, particularly in sales and money handling, is preferred. Skills in effective communication and problem-solving are essential for success in this role, along with the ability to collaborate within a team-oriented environment.

Citi measures the performance of Part Time Tellers based on specific metrics related to client satisfaction and service quality. This includes how effectively you address client needs, manage issues, and your ability to generate referrals for beneficial products and services, all while ensuring compliance with policies and procedures.

The training program for a Part Time Teller 2 at Citi includes instruction on banking procedures, customer service techniques, product knowledge, and compliance policies. As a new team member, you'll receive hands-on training and support from experienced staff to help build your confidence and skills in the role.

Yes! As a Part Time Teller 2 at Citi, you are eligible for a range of competitive employee benefits, including medical, dental, and vision coverage, as well as access to 401(k) plans, life insurance, and paid time off. These offerings ensure that you have support both professionally and personally.

When approaching a difficult customer, it's important to remain calm and listen actively to their concerns. Begin by acknowledging their feelings and expressing a willingness to help. Use your problem-solving skills to find a solution that meets their needs, and if necessary, escalate the issue to a supervisor for further assistance.

To effectively promote Citi's products, I would take the time to understand each client’s financial goals and needs, allowing me to tailor my recommendations. Engaging clients in conversation about their experiences with banking can uncover suitable products. It's also crucial to stay informed about new product offerings and digital solutions available.

In my previous roles, I have garnered significant experience in cash handling, including accurately managing cash deposits and withdrawals. I always prioritized maintaining accuracy to prevent discrepancies and followed strict protocols regarding cash security. I understand the importance of adhering to financial regulations, hence my diligent approach in this area.

Great customer service stems from actively listening to clients and anticipating their needs. I focus on creating a welcoming atmosphere by greeting clients warmly and addressing their inquiries promptly. By being knowledgeable about Citi's offerings, I can guide clients effectively while ensuring their experience is both positive and satisfying.

Citi's mission is centered around serving their clients with the utmost integrity and fostering financial inclusion. Their values emphasize respect, accountability, and innovation, which align closely with my customer service philosophy. I appreciate a workplace that is committed to delivering value while upholding diversity and inclusion.

I excel at prioritizing tasks by assessing urgency and importance. During busy shifts, I maintain a structured approach to manage transactions, while effectively communicating with clients to keep them informed of wait times. Organization and teamwork are key, so I would collaborate with colleagues to ensure all responsibilities are addressed efficiently.

To ensure compliance with banking regulations, I would stay informed about any changes to policies and procedures. I would consistently follow the established protocols during transactions and reporting, maintain a thorough understanding of client privacy laws, and participate in regular training sessions provided by Citi.

I want to work as a Part Time Teller 2 at Citi because I am passionate about delivering top-notch customer service and becoming part of a reputable financial institution. Citi’s dedication to innovation and community engagement aligns perfectly with my professional goal of helping clients achieve their financial ambitions.

I believe strong communication and mutual respect are foundational for successful teamwork. In previous roles, I have fostered collaboration by sharing knowledge and supporting my colleagues during busy periods. I adapt easily to various team dynamics and am always willing to contribute towards group objectives.

The most important quality for a Part Time Teller 2 is having a genuine desire to assist customers. This role requires someone who is not only proficient in transactions but also capable of building rapport with clients. A positive attitude, attention to detail, and the ability to remain composed under pressure are also essential qualities for success.