ServiceNow Implementation Specialist - 100% Remote (REF1763S)

As a ServiceNow Implementation Specialist at Citizant, your primary responsibilities will include designing, configuring, and customizing ServiceNow to suit client business requirements. You will collaborate with Architects and Business Analysts to ensure the solutions meet business needs while adhering to industry best practices. Additionally, you will develop complex scripts, manage integrations with other applications, and guide developers in building custom applications and processes.

To qualify for the role of ServiceNow Implementation Specialist at Citizant, candidates should have a minimum of 3 years of relevant experience, including 2 years specifically in CMDB implementation. Proficiency in at least two ServiceNow modules, such as ITSM or CSM, is essential. A solid background in web development using HTML, CSS, and JavaScript, along with a Bachelor's degree and relevant certifications, is preferred.

Citizant values its employees and offers extensive professional development opportunities for ServiceNow Implementation Specialists. You'll have access to resources that promote skill advancement and certifications in various areas, including Strategic Portfolio Management and Workplace Service Delivery, making it easier for you to excel in your role and further your career.

In your role as a ServiceNow Implementation Specialist at Citizant, you will engage in diverse projects supporting the U.S. government. You'll be responsible for implementing ServiceNow solutions across different modules, integrating systems to create seamless workflows, and customizing applications to enhance user experience, ensuring that your work significantly contributes to impactful IT services.

Yes, the ServiceNow Implementation Specialist role at Citizant is a 100% remote position, allowing you to work from the comfort of your home while collaborating with a team of experts committed to delivering excellence in IT services.

When answering this question, focus on the specific ServiceNow modules you've worked with, detailing your role in those implementations. Mention any particular challenges you faced and how you overcame them. Highlight your expertise in modules such as ITSM or CSM, demonstrating your solid understanding of their functionalities.

Discuss your methodical approach to gathering requirements, including how you engage stakeholders through meetings and interviews. Emphasize the importance of understanding business outcomes, documenting requirements clearly, and maintaining open communication to ensure that the final solution aligns with client needs.

Best practices for configuring ServiceNow might include thorough documentation of your configurations, adherence to established workflows, and extensive testing before rolling out changes. Highlight your experience with creating reusable components and ensuring modularity to simplify future updates.

Provide a detailed example of a specific project, your responsibilities, the challenges encountered, and how your contribution led to a successful implementation. Focus on the skills you utilized and the collaborative efforts with teams that helped overcome obstacles.

Mention your proactive approach to continuous learning, which might include attending webinars, participating in online courses, and reading ServiceNow documentation and blogs. This showcases your commitment to maintaining expertise in an ever-evolving field.

Discuss specific integrations you've worked on, the technologies involved, and how you ensured seamless data flow between systems. Emphasize your experience with REST/SOAP APIs and any challenges you faced during these integrations, along with the solutions you implemented.

Identify the scripting languages you are comfortable with, such as JavaScript and GLIDE, and describe specific tasks you accomplished with them in ServiceNow implementations. Include examples such as developing UI policies or business rules that add functionality.

Talk about the significance of user adoption in maximizing the value of ServiceNow investments. You can explain methods you use to enhance user engagement, such as conducting training sessions and creating user-friendly documentation to support the transition.

Explain your diplomatic approach to resolving conflicting requirements, which may involve prioritizing needs based on business goals, facilitating discussions to explore compromises, and keeping key stakeholders involved in the decision-making process.

Highlight the importance of collaboration in successfully meeting client expectations and delivering high-quality solutions. Discuss how you leverage teamwork to share knowledge, address challenges collectively, and enhance overall productivity and innovation.