Epic Resolute/PB Application System Analyst II

As an Epic Resolute/PB Application System Analyst II at the University of Maryland Medical System (UMMS), you will be responsible for analyzing, designing, and providing support for various applications. You’ll track issues that arise in daily operations and guide both end-users and junior personnel on application usage. Participation in testing and documentation creation also falls within your scope, helping to ensure quality and clarity in all application-related processes.

To qualify for the Epic Resolute/PB Application System Analyst II position at the University of Maryland Medical System (UMMS), candidates should possess a Bachelor’s degree in a relevant field or equivalent experience. A minimum of three years of progressive experience in information applications, including at least one year in applications analysis or programming, is required. Experience in healthcare settings is preferred, along with strong analytical and problem-solving skills.

The role of an Epic Resolute/PB Application System Analyst II is crucial to maintaining the smooth operation of healthcare delivery systems at the University of Maryland Medical System (UMMS). By ensuring applications work effectively and resolving any issues promptly, you support the entire healthcare team’s ability to provide quality patient care. Your contributions in application analysis, user support, and documentation also enhance overall operational efficiency.

At the University of Maryland Medical System (UMMS), the Epic Resolute/PB Application System Analyst II works in a collaborative and dynamic healthcare environment. This role is embedded within a larger team that prioritizes compassionate patient care and innovation, allowing analysts to engage actively with healthcare professionals and contribute to significant improvements in medical practices and technologies.

The University of Maryland Medical System (UMMS) provides numerous growth opportunities for an Epic Resolute/PB Application System Analyst II. By participating in ongoing professional development and gaining valuable experience within the healthcare sector, you may advance to higher analyst positions or specialized roles, enhancing your career while continuing to impact patient care positively.

When answering this question, consider discussing your direct experience with Epic applications, including any specific modules you've worked with. Highlight instances where you successfully resolved issues or improved user experience, showcasing your technical skills and problem-solving abilities relevant to the role.

For this question, describe a specific project that posed unique challenges. Detail your approach to problem identification, the strategies you employed to address the challenges, and the outcomes. Emphasize how your actions directly benefited users or the application’s functionality.

When discussing task prioritization, explain your method for assessing urgency and impact. You might mention using tools or frameworks to help organize user requests and application upgrades, ensuring that critical issues are addressed promptly while balancing longer-term projects.

In your response, mention specific resources like online forums, professional organizations, webinars, or training programs that keep you informed about the latest industry changes. Highlight any active steps you take to incorporate new knowledge into your work at UMMS.

Explain your approach to user feedback collection, including direct communication, surveys, or user testing sessions. Discuss how you analyze feedback data and implement changes to enhance user experience and application efficiency, demonstrating your commitment to user satisfaction.

Share your experience with developing testing scripts and conducting tests on applications. Emphasize the importance of quality control and how your thorough testing processes contribute to reliable application performance, sharing examples of past successes.

When answering, illustrate your ability to communicate complex technical concepts in simple, relatable terms. Perhaps share an example where you successfully helped a co-worker understand an issue, showing your adeptness at bridging communication gaps.

Talk about your past work in creating documentation, highlighting the types you’ve developed like user manuals, training guides, or status reports. Stress the importance of clear documentation in ensuring continuity, user understanding, and efficient application management.

Describe your systematic approach to problem-solving, which may include gathering data, reproducing issues, analyzing logs, and consulting resources. Share an example where this methodology led to a successful resolution, emphasizing your analytical skills.

When answering this, convey your passion for healthcare technology and the opportunity to make a difference in patient care. Mention the values of UMMS and how your personal and professional goals align with the organization’s mission to innovate and provide quality care.