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City Tax Auditor - job 2 of 4

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CITY TAX AUDITOR CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CITY TAX AUDITOR.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Business Tax Customer Contact Center group is tasked with answering business taxpayer inquiries over the phone utilizing e-Services and BTCS (Business Tax Collection System) for research. While assisting taxpayers or their representatives during answering calls, they help navigate e-Services and assist with any technical issues. The Business Tax Adjustments & Customer Service Unit is currently seeking a highly motivated, organized, and customer-oriented individual to serve as City Tax Auditor Level 02 within a call center group. The CTA Level 02 is required to assist the taxpayers with the tax return related questions, provide any tax specific information to the taxpayer and do the research on the taxpayers account for the Business taxes. Specific duties for this position may include the following but are not limited to:

- Prepare a report with suspended tax returns and reasons.
- Work directly with taxpayers or prepares on correcting the suspended returns.
- Interpret and apply complex New York City General Corporation, Bank, Business Corporation and Unincorporated Business Tax laws, regulations, and Internal Revenue Codes.
- Researches, corrects, recycles Business Tax and Excise Tax Suspended Transactions including but not limited to 12 different tax types in BTCS (Business Tax & Collections System).
- Reviews communications from other units and/or correspondence from taxpayers received through other units relating to suspended tax returns and makes necessary adjustments and changes to customer accounts in the BTCS system.
- Participate in the Development of comprehensive training programs for other auditors who need to be aware of any updates, change in the law and forms related to the business taxes.
- Advise CTA level 1 staff on tax auditing standards and best practices.
- Ensure that all tax inquiries are conducted in accordance with tax laws, departmental policies, and procedures. Ensure that sufficient levels of open and unassigned inventory are maintained.
- Participate in the resolution of complex New York City General Corporation, Bank, Business Corporation and Unincorporated Business Tax cases with taxpayers and/or their representatives.
- Create or research customer information in the Business Tax System (BTS); records information on all customer inquiries or problems provides updates previously created cases.
- Make changes to taxpayers account including and not limited to penalty adjustment, credit transfer and line-item adjustment.
- Respond to 311 calls, email and web request for information related to business tax accounts.


Additional Information

In compliance with Federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Note: Department of Finance City Tax Auditors are prohibited from performing any outside tax-related work, and all other non-departmental work must be approved by the agency in advance of starting such employment.

CITY TAX AUDITOR - 40523

Qualifications

1. A baccalaureate degree from an accredited college or university , including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting; or

2. An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and two years of full-time satisfactory tax-related auditing or tax accounting experience; or

3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and 24 semester credits in accounting from an accredited college, including at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and four years of full-time satisfactory tax related auditing or tax accounting experience; or

4. A satisfactory combination of education and/or experience which is equivalent to "1", "2" or "3" above. Experience may be substituted for college education on the basis of one year of experience for each 30 semester credits. However, all candidates must have at least a four-year high school diploma or its educational equivalent and 24 semester credits in accounting, including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting.

SPECIAL NOTE:
To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level I, or two years of full-time satisfactory tax-related auditing or tax accounting experience.

To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements, either two years of full-time satisfactory experience in Assignment Level II, or three years of full-time satisfactory tax-related auditing or tax accounting experience.

To be eligible for placement in Assignment Level IV, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level III, or four years of full-time satisfactory tax-related auditing or tax accounting experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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What You Should Know About City Tax Auditor, City of New York

Join the NYC Department of Finance as a City Tax Auditor and make a real impact in the heart of New York City! This role is not just about crunching numbers; it’s about providing exceptional service and assistance to taxpayers navigating the complexities of urban business taxes. You’ll primarily dive into researching tax returns, assisting taxpayers with their queries, and providing them with comprehensive solutions. As a City Tax Auditor Level 02, you will engage with the community, interpret various tax laws, and ensure compliance while working with an invigorating team in the Treasury and Payment Services Division. You’ll play a crucial role in overseeing City payment processes, all while offering support on tax laws and regulations to fellow auditors, which allows you to grow both personally and professionally. Your days will be filled with dynamic challenges—from preparing reports on suspended tax returns to advising taxpayers and ensuring their concerns are addressed thoroughly. With responsibilities ranging from responding to calls, assisting with technical issues, to correcting suspended transactions, the variety of tasks offers fulfilling experiences that encourage continuous learning. Join a mission-driven team focused on transparency and exceptional customer service in the finance sector of one of the most bustling cities in the world! If you’re a highly motivated, organized individual with a passion for assisting the public and an educational background in accounting, we invite you to bring your expertise to this rewarding role. The City Tax Auditor position is your chance to be at the forefront of New York City's efforts to enhance its tax operations.

Frequently Asked Questions (FAQs) for City Tax Auditor Role at City of New York
What are the primary responsibilities of a City Tax Auditor at the NYC Department of Finance?

As a City Tax Auditor at the NYC Department of Finance, your main responsibilities include assisting taxpayers with their inquiries related to business taxes, preparing reports on suspended tax returns, interpreting tax laws, and implementing adjustments to taxpayer accounts. You'll also provide training and guidance to other auditors, ensuring compliance with departmental policies while maintaining exceptional customer service.

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What qualifications are needed to apply for the City Tax Auditor position in New York City?

To qualify for the City Tax Auditor position at the NYC Department of Finance, candidates must possess a baccalaureate degree with specific accounting coursework. Other acceptable combinations include an associate degree coupled with relevant experience, or a high school diploma alongside substantial experience in tax-related auditing. A requirement of 24 semester credits in accounting is essential along with specific coursework in auditing and U.S. taxation.

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How does a City Tax Auditor handle suspended tax returns?

A City Tax Auditor addresses suspended tax returns by first diagnosing the reasons for the suspension, preparing detailed reports, and working directly with taxpayers to rectify the issues. You’ll conduct thorough investigations using the Business Tax & Collections System, ensuring compliance with tax laws and facilitating timely resolutions to enhance taxpayer satisfaction.

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What skills are beneficial for a City Tax Auditor at the NYC Department of Finance?

Essential skills for a City Tax Auditor include strong communication abilities for effectively liaising with taxpayers, analytical skills for researching complex tax issues, and knowledge of New York City tax regulations. Experience in customer service and familiarity with accounting software will also significantly enhance your performance in this role.

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What is the work environment like for a City Tax Auditor in New York City?

The work environment for a City Tax Auditor at the NYC Department of Finance is collaborative and fast-paced, emphasizing teamwork and public service. Auditors often engage with diverse taxpayers and colleagues, creating an atmosphere ripe with opportunity for professional growth while ensuring satisfaction and trust in the city's financial processes.

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Common Interview Questions for City Tax Auditor
Can you explain your understanding of the role of a City Tax Auditor?

In response, highlight your insights into the core functions of a City Tax Auditor, focusing on assisting taxpayers, resolving inquiries related to business taxes, and ensuring compliance with tax regulations. Emphasize your commitment to transparency and exceptional customer service.

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Describe your experience with tax laws and regulations relevant to New York City.

Share specific instances where you have interpreted or applied New York City tax laws. Illustrate your knowledge of the General Corporation, Bank, and Unincorporated Business Tax laws to demonstrate your expertise and capability in this area.

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How do you handle a challenging taxpayer inquiry?

Discuss your process of active listening to understand the taxpayer’s concerns, conducting the necessary research, and providing clear, concise solutions—all while maintaining professionalism and empathy.

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What systems have you used in your past roles to manage tax-related information?

Mention your familiarity with systems like the Business Tax Collection System (BTCS), detailing how you utilized technology to streamline processes, manage records accurately, and improve taxpayer interactions.

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Can you provide an example of how you've trained others in your previous roles?

Illustrate your training experience by recalling a specific example where you developed materials or conducted sessions, focusing on how you communicated complex information clearly and effectively to enhance team performance.

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What strategies do you implement to stay updated on tax regulations?

Explain your proactive approach to staying informed about changes in tax laws, mentioning sources such as industry publications, professional associations, or continuing education opportunities that you engage with regularly.

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How would you prioritize your tasks when dealing with multiple inquiries?

Outline your organizational skills and methods for prioritization. Discuss how assessing urgency and complexity helps you manage workload effectively and ensures timely responses to taxpayer inquiries.

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What do you believe are the most important qualities of a City Tax Auditor?

Discuss qualities such as attention to detail, integrity, excellent communication, and a passion for public service as vital assets for a successful City Tax Auditor, enabling them to effectively navigate complex tax issues while maintaining taxpayer trust.

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How would you manage errors made during tax assessments?

Address the importance of acknowledging mistakes, conducting thorough evaluations, and implementing corrective measures promptly. Highlight your commitment to transparency and improving processes to prevent future errors.

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Why do you want to work for the NYC Department of Finance as a City Tax Auditor?

Share your passion for public service and desire to contribute to New York City’s financial health. Emphasize alignment with the department’s mission, your enthusiasm for helping others, and your eagerness to tackle the unique challenges of this role.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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DATE POSTED
April 7, 2025

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