Director of Application Support - job 1 of 2

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The New York City Department of Correction Information Technology Unit is seeking a candidate to serve as a Director of Application Support to oversee the application support group within the Information Technology Division. This position is for a seasoned manager who will oversee a team responsible for the on-going support of in-house and COTS applications. Maintain and support cloud-based and desktop applications, migrate legacy applications onto new platforms and have a forward-looking view on innovative ways to leverage technology to enable, enhance and transform business capabilities and services.

Note: All candidates must be permanent in the title of Computer Systems Manager NM in order to apply.

Responsibilities will include but are not limited to:
- Manage vendor-based and legacy applications and drive the migration of legacy
applications to modernized solutions that conform to enterprise standards.
- Collaborate with Agency and IT leadership across various disciplines to provide
guidance and direction and recommendations to address a wide range of business
and technological needs with emphasis on optimized, timely and successful delivery of solutions.
- Facilitate troubleshooting of applications and software issues for all internal business units
and external partners.
- Act as a liaison between end user and project management teams to facilitate resolution of
issues; perform business analysis for Technology & Innovation tasks, as needed.
- Help maintain existing applications (Inhouse and COTS); provide end-user training,
documentation, as well as the testing of new or modified applications.
- Must be self-motivated with a positive attitude and must be willing to work with application
and technical services teams on day-to-day activities as well as tactical and strategic project
initiatives.
- Work with the development, PMO and other teams to address data integration and interfacing
needs as they might come up.
- Ensure that processes are in place to actively monitor online and batch operations.
- Establish Service Level Agreements within acceptable levels.
- Document and ensure that processes and procedures are updated and adhered to.
- Ensure that the programming source code and job scheduling code are maintained and
updated appropriately.
- Ensure that any batch processing issues are addressed and resolved quickly and efficiently.
- Hands-on experience with applications deployed using public cloud infrastructure such as Azure
and AWS.
- Excellent leadership, communication, presentation, documentation, and influencing skills

Preferred Skills:
- Drive continuous improvement in application support processes, ensuring efficient
service delivery and high user satisfaction.
- Define and manage service-level agreements (SLAs), monitoring service performance,
and ensuring compliance with organizational standards.
- Excellent communication and interpersonal skills to engage diverse audiences.
- Demonstrated ability to build partnerships and drive cross-functional collaboration.
- Experience managing budgets, resources, and a multidisciplinary team.
- Expert in design thinking and agile methodologies.
- A track record of successful technology ideation and implementation projects.

COMPUTER SYSTEMS MANAGER - 1005D

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.