INTAKE CLERK

As an Intake Clerk with the Department of Social Services Accountability Office (DSS-AO), your main responsibilities will include producing claims for Public Administrators, researching cases through the Welfare Management System (WMS), preparing Claims Detail Reports, and managing case information by entering it into the Office of Legal Affairs Web Portal (OLAW). You will also be expected to scan and upload documents to HRA Oneviewer and perform various tasks assigned by your unit supervisors.

To apply for the Intake Clerk position at the Department of Social Services Accountability Office (DSS-AO), applicants must possess a four-year high school diploma or its equivalent. Additionally, you should have at least one year of satisfactory clerical experience, which will equip you with the necessary skills for this role. Proficiency in typing with a minimum speed of 100 keystrokes (or 20 words) per minute is also required.

The salary range for the Intake Clerk position at the Department of Social Services Accountability Office (DSS-AO) in New York City is between $45,050 and $51,796. This competitive salary reflects the important role you will play in supporting vital social services programs.

The Intake Clerk at the Department of Social Services Accountability Office (DSS-AO) will enjoy a traditional work schedule from Monday to Friday, 9 am to 5 pm. This structure offers a balanced work-life environment, ideal for those who appreciate consistency in their work hours.

Yes! The Department of Social Services Accountability Office (DSS-AO) is proud to be an equal opportunity employer. They are dedicated to recruiting and retaining a diverse workforce, as well as providing a work environment free from discrimination and harassment based on legally protected statuses. This commitment extends to the Intake Clerk position and beyond.

When discussing your clerical experience during the interview for the Intake Clerk position at DSS-AO, be specific about your past roles. Highlight key responsibilities, such as managing records, handling data entry, or working with legal documents, and how these experiences have prepared you for the tasks you'll encounter at DSS-AO.

To answer this question, describe your personal approach to prioritization. You might mention techniques such as creating to-do lists, assessing deadlines, and adjusting plans based on urgent tasks. Share examples from past experiences where effective prioritization helped you maintain productivity.

Discuss any specific software or systems you've used in previous clerical roles that relate to the work at DSS-AO. Familiarity with data management systems, case tracking software, or document scanning tools can demonstrate your readiness for the Intake Clerk position and how quickly you can adapt to the department's technology.

In your response, emphasize the importance of attention to detail and double-checking your work. Explain any methods you use to ensure accuracy, such as proofreading, using checklists, or asking for feedback from colleagues. Sharing a specific story where your accuracy made a significant impact can strengthen your answer.

Reflect on your personal values and passion for helping others. You might mention a desire to contribute positively to the community, your interest in social services, or a commitment to administrative work that supports those in need. Articulating your motivations can showcase your fit for the position at DSS-AO.

Be prepared with an example that relates to a clerical or administrative challenge. Use the STAR method—Situation, Task, Action, Result—to explain the context, your responsibilities, how you addressed the issue, and the outcome. This structured approach illustrates your problem-solving skills effectively.

Show your research about DSS-AO and express what distinctly attracts you to their mission. Whether it’s their commitment to social integrity, community service, or their ethical frameworks, sharing thoughtful insights about why you want to be part of this specific team will resonate positively during your interview.

Discuss your strategies for managing stress, which might include time management techniques, delegating tasks when possible, or taking brief breaks when needed. Providing an example of a stressful situation and how you managed it successfully can help reinforce your skills.

Emphasize the significance of collaboration and clear communication in any clerical role. Share specific instances from your previous jobs where effective teamwork led to improved workflow or successful project outcomes. Highlight that you value input and feedback from colleagues to foster a supportive work environment.

Recognize the demands of managing data entry, ensuring accuracy, and complying with regulations as potential challenges. However, follow up with how you would approach these challenges positively, such as by harnessing your organizational skills and attention to detail to overcome obstacles and achieve department goals.