OVER-THE-COUNTER (OTC) SITE INFORMATION CLERK - job 1 of 2

As an Over-The-Counter (OTC) Site Information Clerk at the CBIC Unit in Brooklyn, NY, you will handle requests for replacement Common Benefit Identification Cards (CBIC) and assist with inquiries related to the Electronic Benefit Transfer (EBT) system. Your role will also involve entering client data into the Welfare Management System, verifying participant identities, and preparing authorization forms for issuing benefit cards. You will play a crucial part in ensuring that clients have the necessary support to access their benefits.

To be eligible for the Over-The-Counter (OTC) Site Information Clerk position at the CBIC Unit in Brooklyn, NY, candidates must possess a four-year high school diploma or an equivalent educational qualification recognized by a state's department of education. Additionally, candidates should have at least one year of satisfactory clerical experience. Familiarity with keyboarding, with a minimum typing speed of 100 keystrokes per minute, is also required for this role.

As an Over-The-Counter (OTC) Site Information Clerk at the CBIC Unit in Brooklyn, NY, you can expect a welcoming and inclusive work environment. Our organization is committed to fostering a diverse workforce where employees feel valued and supported. Your role will involve interacting with a diverse population of clients daily, and you'll have the opportunity to make a positive impact on their lives by providing essential services.

In the Over-The-Counter (OTC) Site Information Clerk position at the CBIC Unit in Brooklyn, NY, you will need to be familiar with several systems, including the Welfare Management System (WMS), HRA Viewer, and the Automated Finger Imaging System (AFIS). These systems will assist you in verifying participant identities, authorizing card replacements, and entering sensitive information accurately.

The Over-The-Counter (OTC) Site Information Clerk position at the CBIC Unit in Brooklyn, NY operates Monday through Friday, with working hours from 8:30 AM to 5:30 PM. This schedule provides a traditional workweek, allowing employees to have their weekends free while ensuring that clients receive necessary support during regular business hours.

As you answer this question, be sure to focus on the key responsibilities of the Over-The-Counter (OTC) Site Information Clerk, including assisting clients with obtaining their Common Benefit Identification Cards, providing information on the EBT system, and handling administrative tasks such as data entry and record-keeping.

When responding to this question, highlight your ability to remain calm and composed. Share a specific example where you effectively resolved a client’s issue, demonstrating your problem-solving skills and your commitment to customer service, particularly in a high-demand environment like that of an OTC Site Information Clerk.

In your response, discuss previous roles where you were responsible for data entry or administrative tasks, emphasizing your attention to detail, speed, and accuracy. Mention specific systems you've used, such as the Welfare Management System or HRA Viewer, if applicable.

Answer this question by outlining your approach to prioritization in a busy setting. Emphasize the importance of being organized and responsive to client needs, suggesting strategies like creating a daily task list that focuses on urgent client requests while still allowing time for ongoing administrative duties.

Your answer should reflect a strong understanding of the importance of confidentiality in a clerical role. Discuss your knowledge of relevant policies and protocols that govern protecting client information and describe the measures you take to ensure data security.

Provide insight into your technical skills by discussing any relevant software or systems you have used in prior roles. If you have experience with welfare management systems, data entry platforms, or similar technology, make sure to mention those and describe how they would assist you in the OTC position.

In your response, focus on the collaboration aspect, sharing a specific instance where you contributed to a team project. Discuss how teamwork is essential for success in a role like the Over-The-Counter (OTC) Site Information Clerk, particularly when helping clients navigate the benefits system.

When answering this question, emphasize your commitment to providing a welcoming and professional atmosphere. Describe how you would greet participants warmly, listen to their needs attentively, and make them feel comfortable while addressing their inquiries or concerns.

Identify key traits that align with the role, such as strong communication skills, attention to detail, empathy, and the ability to handle stressful situations with grace. Provide personal examples of how you embody these qualities.

Your response should reflect a genuine interest in the mission of the CBIC Unit. Talk about your desire to make a difference in the community, your passion for public service, and how your skills align with the objectives of the organization.