The Service Manager will oversee the administrative support functions within the borough office, including but not limited to Application Processing, Certificate of Occupancy/Application Sign-Off, Cashier, Records Processing, Plan Examination appointment scheduling, DOBNOW, Application Processing in Business Information System (BIS), SharePoint and any other relevant databases.
The Service Manager will report to the Borough Director and support the Chief Plan Examiner (CPE) by performing the following functions:
- Implementing borough program goals as interpreted by the Associate Commissioner of Borough Operations and Senior Leadership. Articulating these goals to staff and ensuring that staff adheres to these goals.
- Communicating potential issues in a timely manner to the Borough Director.
- Identifying areas of improvement and assisting in the development of recommendations for improvement and requirements for implementation of changes.
- Providing supervision of area’s supervisors.
- Ensuring cross training in all operations areas and identifying training needs for staff.
- Providing immediate and hands-on customer service.
- Intervening on behalf of staff to handle difficult customer service inquiries.
- Identifying staffing needs and evaluations unit’s work progress through review of daily and other routine reports.
- Managing unit’s administrative resources and allocation in response to service level needs.
- Preparing and utilizing analytical reports.
- Assisting in coordination of implementation efforts for his/her units.
- Providing high level administrative support for Borough Director, Chief Plan Examiner, Borough Commissioner's Office, and Associate Commissioner of Borough Operations on an as needed basis.
- Perform data entry transactions which includes DOBNOW, Application Processing in Business Information System (BIS), SharePoint and any relevant databases.
The Department has Borough Operations units in all 5 boroughs. Unit assignment and work location are based on operational need. Transfers may occur at any time with sufficient notice.
Civil Service Status:
Due to the existence of an Administrative Manager promotion list, the Department of Buildings is unable to transfer an Administrative Manager from another agency or hire from the open competitive list. As such, only permanent Administrative Managers at the Department of Buildings, applicants who are reachable on Administrative Manager Promotion List for the Department of the Buildings, and applicants as indicated below will be considered.
Minimum Salary:
The minimum salary applicable to a candidate may vary by contractual provisions, including different rates for each year of service within Administrative Manager NM L2. For example, the incumbent rate for first year in the level is $85,842 and for after ten years in the level is $96,725.
To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
REMOTE WORK:
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Are you ready to take charge in a pivotal role at the heart of urban administration? As a Service Manager for the Department of Buildings in New York, NY, you'll be the backbone of our borough office, ensuring smooth operations and stellar customer service. From managing application processing and certificate sign-offs to coordinating staff training and resource allocation, your day will be varied and engaging. You'll work closely with the Borough Director and assist the Chief Plan Examiner, making your input crucial for achieving our program goals. Your excellent communication skills will shine as you relay potential issues and drive improvements, while providing hands-on support for our staff and customers. This role isn't just about oversight; it's about leadership, as you'll mentor supervisors and ensure that our diverse team is well-equipped and trained for their tasks. If you're looking for a fulfilling position where you're empowered to make changes and positively impact your community, then the Service Manager position at the Department of Buildings is for you. Join us in our commitment to fostering an inclusive environment and delivering high-quality service to the residents of New York. Plus, who doesn’t want the potential for remote work two days a week? If you’re ready to step into a key position and make things happen, apply today and be part of a dynamic team dedicated to improvement and effectiveness!
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