Jr Global Forwarding Specialist (Remote)

United States of America - Remote / Home Office

Salary: $66,560.00

Job Summary: 

The Global Forwarding Junior Specialist (Jr. GFS) will manage all air freight forwarding and trucking activities. This position is responsible for coordinating daily transportation services for domestic and international shipments while assisting the specialists and team lead with developing enhanced routes and managing the industry vendors. The team member will operate in a rapidly expanding, high energy and fast-paced environment.

Job Expectations: 

• Support the leadership team in managing activities with airlines, air forwarders, trucking companies, ground operations, warehouse operations, and global logistics
• Schedule and monitor transportation-related activities, including pickups from designated warehouses and deliveries to departure airports in the U.S. on a daily basis 
• Maintain adequate driver coverage when required for weekdays, weekends, and holidays
• Work with various internal and external parties and manage international air export bookings and schedules
• Manage international air movements with a sense of urgency. Ensure correct, on-time departure and arrival, undamaged, low-cost shipping requirements are met for international air shipments
• Report and resolve capacity issues or delays by working with various air freight forwarders and logistics vendors. Escalate to Lead/Supervisor if issues can’t be resolved timely
• Keep a record of each shipment, review AWBs, report any discrepancies and alert other teams/departments involved pertaining to shipments
• Develop and maintain reliable carriers to achieve timely performance
• Identify the root cause of issues that may arise, suggest and implement corrective actions to prevent issues from recurring
• Prepare accurate shipping reports for leadership team on a daily basis
• Identify opportunities to enhance current practices and implement consistent processes across the organization 
• Review accounting statements and maintain air freight rates
• Maintain knowledge of freight forwarding, domestic and international shipping regulations
• Perform other tasks and projects as assigned by the leadership team

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Excellent verbal and written communication skills 
• Proficient in software skills, including Word and Excel
• Ability to work with little supervision and track multiple processes
• Outstanding organizational and coordination abilities
• Detail oriented: attention to accuracy in this role is vital
• Must have a very strong sense of responsibility for completing tasks and achieving goals
• Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high pressure environment
• Ability to self-motivate, work as a team player, and work in a fast paced environment. 
• Continuous improvement                                                     

Equipment Knowledge: 

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with WMS, Asana preferred 

Experience Requirements:

• 1+ or more years of experience in Air Freight Forwarding industry
• Understanding of business processes and operational workflows
• Understanding of logistics related terminology
• Bilingual is a plus

Education Requirements: 

Bachelor’s Degree preferred, or equivalent experience required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required
• Weekend and Holiday coverage 

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$54,063—$115,850 USD

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb

iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·

Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.