Sr. Voice Technical Engineer Supervisor - job 2 of 3

The Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction has the critical responsibility of managing a team of technicians and overseeing the installation, configuration, and support of DOC's voice communication systems. This includes ensuring the reliability of both Cisco IP Telephony and Legacy Harris PBX systems while providing 24x7 support across all operational facilities. Additionally, you'll engage in proactive troubleshooting and problem resolution to maintain seamless communication.

To qualify for the Sr. Voice Technical Engineer Supervisor position at the New York City Department of Correction, candidates should possess a baccalaureate degree in computer science, engineering, or a related field, coupled with several years of experience in information technology service management. Specifically, 4+ years of experience with Cisco Call Manager, Cisco UC, and network infrastructure is essential, alongside a strong understanding of telecommunications support services.

The Sr. Voice Technical Engineer Supervisor plays a key role in maintaining effective communication systems essential for the safety and security of employees, visitors, and individuals in custody at the New York City Department of Correction. By ensuring reliable voice communication through effective management and support of the systems, you ultimately assist in fostering a controlled environment that can lead to improved safety outcomes.

A successful Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction should possess advanced knowledge of voice technologies, as well as exceptional problem-solving and analytical skills. Strong time management abilities, the capacity to work under pressure, and a team-oriented mindset are also crucial for handling multiple tasks and adapting to the fast-paced nature of the work environment.

The work culture for a Sr. Voice Technical Engineer Supervisor at the New York City Department of Correction is collaborative and diverse, focusing on inclusivity and teamwork. Employees are encouraged to bring their unique perspectives and skills to the table, promoting a workplace atmosphere free from discrimination and fostering personal and professional growth while working towards meaningful reform in the city's criminal justice system.

Absolutely! In responding to this question, highlight your specific experiences with Cisco Call Manager, emphasizing versions you've worked with and any projects where you've had to implement or troubleshoot these systems. Showcase your understanding of how this experience aligns with the responsibilities of the Sr. Voice Technical Engineer Supervisor to enhance their voice communication systems.

To effectively prioritize tasks, discuss strategies you've employed in past experiences, such as utilizing project management tools or establishing clear communication protocols. Emphasize the importance of addressing urgent issues while ensuring that team members are not overwhelmed, thus maintaining productivity and a high level of service.

Share methods such as attending industry conferences, subscribing to technical journals, or participating in online forums. It's valuable to express your commitment to continuous learning and improvement, demonstrating how you would bring current best practices into your role at the New York City Department of Correction.

Use the STAR (Situation, Task, Action, Result) method to describe a specific technical challenge, detailing the context, your responsibilities, the steps you took to resolve it, and the positive outcome. This shows your analytical skills and ability to effectively troubleshoot issues, which is vital for the Sr. Voice Technical Engineer Supervisor role.

Demonstrate your capacity to maintain composure under pressure by discussing specific strategies like developing troubleshooting guidelines, creating a responsive support system, and leveraging team collaboration to solve issues quickly. Highlight your ability to communicate calmly and clearly with your team during critical times.

When addressing this question, talk about your practical experiences with legacy systems, perhaps detailing specific models you've worked with, the transition processes from legacy to modern systems, and how this experience equips you for the Sr. Voice Technical Engineer Supervisor role.

Share insights into your management style, including methods for empowering technicians through training, regular feedback, and fostering a collaborative team environment. Emphasize how your leadership approach supports the team's growth and aligns with the overall objectives of the Department of Correction.

Outline a structured approach you might follow, such as assessing the situation, gathering information from users, identifying the root cause, and communicating effectively with your team. Show how this method enhances operational efficiency, which is critical for the Sr. Voice Technical Engineer Supervisor's role.

Emphasize the importance of open communication and conflict resolution strategies, such as mediating discussions, encouraging mutual understanding, and working towards common solutions. This demonstrates your conflict management skills, which are essential for maintaining team cohesion in a fast-paced environment.

Express your passion for public service and reform initiatives within the criminal justice system. Highlight how the values and mission of the New York City Department of Correction resonate with you personally and professionally, aligning your goals with the organization's objectives.