Senior Manager, Partner Success

As the Senior Manager of Partner Success at CLEAR, your primary responsibilities include driving strategic growth initiatives, managing large partnerships, enhancing partner onboarding processes, and collaborating across teams to identify new business opportunities within the identity verification domain. You'll work closely with C-suite stakeholders from Fortune 500 companies, facilitating success through in-person meetings and quarterly business reviews.

To excel in the Senior Manager, Partner Success role at CLEAR, candidates should have experience managing strategic partnerships, ideally in technology or financial services. A proven track record of driving revenue growth, strong project management skills, and the ability to navigate cross-functional teams are essential. Additionally, you should possess excellent communication skills and a strategic mindset.

At CLEAR, success for the Senior Manager, Partner Success is measured by the expansion of the partner portfolio, maintaining strong relationships with partners, improving partner onboarding efficiency, and generating annual revenue from strategic engagements. Your contributions directly impact our growth and the strength of our partner ecosystem.

CLEAR offers a competitive rewards package for the Senior Manager, Partner Success position, including comprehensive healthcare plans, flexible time off, and learning & development stipends. You’ll also enjoy benefits like meals and snacks at the office, free OneMedical memberships, and a 401(k) retirement plan with employer matching, all designed to support your overall well-being and professional growth.

Essential skills for a Senior Manager, Partner Success at CLEAR include excellent project management capabilities, strong communication and executive presence, a strategic outlook with the ability to execute tactical initiatives, and the interpersonal skills necessary to build and maintain pivotal relationships within the partner ecosystem. A willingness to actively engage in both high-level strategy and day-to-day operations is vital.

When answering this question, focus on specific partnerships you've managed, emphasizing your role in developing those relationships and how they contributed to revenue growth. Provide details on techniques you used to ensure seamless collaboration and highlight measurable results achieved through those partnerships.

Discuss your negotiating style and focus on how you prioritize mutual benefits. Highlight key strategies you've used in past negotiations that resulted in successful outcomes and strengthened relationships. Be prepared to showcase examples of agreements that led to growth on either side.

Outline specific KPIs and metrics you utilize to assess partnership effectiveness, such as revenue generated, partner satisfaction, or onboarding time. Describe tools or systems you've employed to monitor these metrics and the importance of data in your evaluations.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Explain the initial challenges, your approach to addressing issues, and the steps you took to enhance communication and collaboration. Conclude with the achieved results that demonstrate the value of your efforts.

Emphasize the importance of communication and relationship-building in cross-functional settings. Share examples of how you've navigated team dynamics, facilitated meetings, and created an open environment where diverse ideas can flourish to achieve project goals.

Articulate your project management style, focusing on your ability to plan, execute, and evaluate processes. Mention tools or methodologies you've implemented, how you manage timelines, resources, and how you adjust strategies based on feedback to ensure successful outcomes.

Discuss your commitment to continuous improvement and how you encourage creative thinking within your team. Provide examples of innovative strategies or processes you've developed that enhanced partner engagement or streamlined operations.

Talk about your techniques for prioritization, whether through setting clear objectives, defining timelines, or maintaining an organized project management system. Mention strategies for maintaining communication with partners to ensure they feel valued, even when juggling multiple engagements.

Share details about your approach to preparing for and leading these reviews, emphasizing how you utilize data and feedback in discussions. Highlight your skills in articulating value propositions clearly and facilitating constructive conversations that strengthen partnership ties.

Emphasize the importance of trust, communication, and delivering value consistently. Share personal experiences of how you've fostered strong ties over time, addressing challenges proactively and working collaboratively towards shared goals.