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IT Specialist

About Us

Codeium provides AI-powered tools to hundreds of thousands of developers and teams across thousands of enterprises, from startups to Fortune 500 companies. With millions of installations of our extensions, our innovative agentic product Windsurf, and strong enterprise traction, we've achieved product-market fit and are ready to scale further.

Job Description

We're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results.

This role is required to be in-person, working 5 days a week from our Austin office. We value teamwork and in-person collaboration.

Key Responsibilities

  • User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams

  • Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems

  • Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency

  • System Administration: Manage our Okta instance, JAMF environment, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom

  • Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices

  • Security & Compliance: Implement and maintain end-user security best practices across all IT systems

  • Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Required Qualifications

  • 3+ years in a technical IT support role

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience

  • Experience with Okta administration and Okta Workflows automation

  • Proficiency in JAMF or similar MDM solutions for macOS management

  • Experience administering collaboration tools (Zoom, Teams, Slack)

  • Strong knowledge of Google Workspace and Microsoft Office 365 administration

  • Solid understanding of networking concepts (TCP/IP, DNS, DHCP)

  • Excellent problem-solving abilities and organizational skills

  • Experience supporting both local and remote staff

Bonus

  • Okta Certified Professional or Administrator certification

  • JAMF Certified Tech or Expert certification

  • Experience with office network troubleshooting (Cisco Meraki wifi, cabling)

  • Python programming or scripting skills, with experience with API integration

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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About IT Specialist, Codeium

At Codeium, we're on a mission to revolutionize the developer experience with our AI-powered tools! As an IT Specialist in our vibrant Austin office, you'll play a crucial role in managing our technology infrastructure and providing stellar support to our awesome team. Imagine being the go-to person for identity and access management, endpoint management, and end-user support while collaborating with talented individuals who value innovation and community. You'll help implement software and services to boost productivity for both our engineering and GTM teams, as well as handle technical support requests that pop up day-to-day. Your skills in automating processes to improve efficiency will truly shine here. Plus, you’ll manage our Okta instance and various SaaS platforms like Google Workspace and Microsoft Office 365. If you love problem-solving and ensuring top-notch security and compliance within IT systems, this role is made for you! It’s an onsite position that thrives on teamwork, so pack your creativity and enthusiasm to drive our technology forward. With 3+ years in technical IT support and a solid foundation in information technology, you’ll find yourself in an exciting environment ready to scale with us. Come join Codeium, where your contributions really matter and the impact is significant!

Frequently Asked Questions (FAQs) for IT Specialist Role at Codeium
What are the key responsibilities of an IT Specialist at Codeium?

As an IT Specialist at Codeium, your main responsibilities include enhancing user productivity by implementing software and services, providing technical support for internal issues, developing automated workflows, managing our Okta instance, and maintaining device management across all offices. You will also ensure end-user security compliance and maintain thorough documentation of IT assets.

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What qualifications do I need to become an IT Specialist at Codeium?

To become an IT Specialist at Codeium, you should have a bachelor's degree in Computer Science or Information Technology, along with 3+ years of experience in a technical IT support role. Proficiency in Okta administration, JAMF for macOS management, collaboration tools, and a solid understanding of networking concepts are also essential.

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What tools and technologies will I work with as an IT Specialist at Codeium?

As an IT Specialist at Codeium, you'll work with a variety of tools including Okta for identity management, JAMF for macOS management, and collaboration platforms like Google Workspace, Microsoft Office 365, Slack, and Zoom. Experience with networking concepts such as TCP/IP, DNS, and DHCP is crucial to keep our systems running smoothly.

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Is the IT Specialist position at Codeium remote or onsite?

The IT Specialist position at Codeium is an onsite role based in our Austin office. We believe in the power of in-person collaboration, which fosters teamwork and innovation among our IT team and other departments.

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What kind of growth opportunities are there for IT Specialists at Codeium?

At Codeium, we encourage personal and professional growth for all team members, including IT Specialists. You'll have opportunities to develop your skills through ongoing training and certifications in platforms like Okta and JAMF, and be a key player in projects that enhance our IT infrastructure.

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Common Interview Questions for IT Specialist
What experience do you have in managing IT support services?

When answering this question, highlight specific roles where you provided technical support, detailing the types of issues you resolved, your approach to troubleshooting, and any relevant tools you utilized, such as ticketing systems or remote support software. Showcase your achievements in improving efficiency or user satisfaction.

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Describe your experience with Okta administration.

Share your background with Okta, including any specific features you’ve used, like user provisioning or access management. Discuss any projects where you implemented Okta Workflows and how you ensured security compliance while enhancing user experiences.

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How do you prioritize multiple IT support requests?

Discuss your method for prioritizing IT requests, such as assessing urgency and impact. Give examples of past situations where you effectively managed multiple requests, showcasing your organizational skills and ability to communicate with team members to set expectations.

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Can you explain a challenging technical issue you resolved?

Select a specific and complex technical issue that you successfully resolved. Explain the process you went through to identify the problem, the steps you took to fix it, and the results achieved. This showcases your problem-solving capabilities and technical knowledge.

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What automation tools have you used to improve IT processes?

Discuss any automation tools or scripting languages you’ve worked with, like Python or workflows in Okta. Provide examples of processes you’ve automated, the impact on team efficiency, and any metrics that illustrate the improvements.

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How do you ensure security compliance within an IT environment?

Explain your understanding of security best practices and share specific measures you've implemented, such as user access controls, security training for users, or monitoring and auditing practices. Highlight your commitment to maintaining security across IT systems.

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What experience do you have with device management systems?

Detail your experience with device management systems, such as JAMF, and describe how you managed inventory, configuration, and deployment of devices. Discuss your approach to ensuring all devices comply with security standards and are optimized for user productivity.

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How do you handle user training and onboarding for new IT tools?

Mention your approach to training users on new tools, including creating documentation, conducting training sessions, or one-on-one support. Share any examples where your training initiatives led to a smooth transition to new tools or services.

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What strategies do you use to stay current with technology trends?

Discuss how you stay informed about the latest technology trends, such as following relevant blogs, attending webinars, or participating in professional organizations. Highlight any specific areas of IT you focus on and how this knowledge benefits your work.

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Why are you interested in working for Codeium as an IT Specialist?

Express your enthusiasm for Codeium's mission and how your skills align with the role of IT Specialist. Mention specific aspects of the company culture, its innovative approach to technology, and how you believe you can contribute to the team’s success.

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Full-time, on-site
DATE POSTED
March 14, 2025

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