Case Manager - Civic Center Apartments

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The primary role of the Residential Services Case Manager is to provide brokerage of community resources, conduct one-on-one case management, on-going assessment of clients’ progress and needs, advocacy, and implementation of group activities for a formerly homeless, disabled population of single adults.  The ultimate goal is to assist these individuals in maintaining their housing and to provide the services, linkages, and interventions necessary to prevent them from returning to homelessness. 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provide orientation to all new residents on caseload.
• Assess strengths and needs of all new residents.
• Develop initial treatment/service plans for all residents and update them as required (every 6 months at a minimum).
• Develop interventions or linkages to address resident needs.
• Provide hands-on assistance and/or training to residents in order to support them in maintaining their housing in a safe and sanitary manner.
• Ensure that each resident is receiving the support and services they require to maintain their housing and support recovery.
• Assist residents who desire to move on to a more independent level of housing.
• Assist property management staff in problem-solving regarding issues involving participants of the program.
• Create social and psycho-educational opportunities for residents and maintain a monthly events calendar.
• Ensure all verification paperwork is completed as required by law and/or funding sources.
• Provide crisis intervention as required and in collaboration with clinical staff and community partners.
• Assist residents in problem-solving issues which may threaten their housing.
• Serve as a liaison between clinical staff and property management staff.
• Serves as liaison between resident and other service providers, including property management staff as necessary and appropriate, especially when necessary to advocate for clients’ housing stability.
• Assist in transportation of residents.
• Provide coverage for other case managers as necessary.
• Performs other duties as assigned.  

• Effective interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence both orally and in written form.
• Knowledge of homeless issues and demonstrated sensitivity to underserved populations.
• Ability to listen effectively, synthesize and analyze information, and respond creatively to challenging issues.
• Skill in negotiating and mediating, particularly in sensitive situations.
• Ability to organize and prioritize multiple responsibilities simultaneously.
• Ability to make sound decisions, using available information while maintaining appropriate confidentiality.
• Knowledge of local services and resources;
• General knowledge of mental illness and substance abuse including symptoms and treatment options;
• Ability to advocate for individuals in a fair and tactful manner;
• Ability to assist residents in developing clear, achievable and measurable treatment goals/objectives;
• Ability to pass automobile insurance carrier’s motor vehicle record investigation, criminal background investigation.
• Ability to drive a 15-passenger van.

• Bachelor’s degree in social service or related field preferred.
• Experience and interest in working with disenfranchised persons. 
• Valid driver's license.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.