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Manager, Employee Relations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for development and implementation of Employee Relations policies and practices. Conducts internal audits of employee relations issues to identify possible violations and makes recommendations of appropriate actions to resolve issues. Designs, plans and implements Employee Relations programs, policies and guidelines to promote and enhance employee satisfaction. Manages team which may include exempt and non-exempt employees. Serves as subject matter and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.• Must reside within Comcast Beltway Region (MD, DC, WV, DE, VA)Job DescriptionCore Responsibilities• Provides guidance support and training to managers and employees on employee relations issues.• Conducts prompt, thorough investigations in response to employee complaints. Identifies, recommends and oversees implementation of appropriate actions to accomplish resolution of employee concerns.• Provides support to management on organization structure, succession planning and employee development initiatives.• Identifies, recommends and oversees implementation of appropriate actions to accomplish resolutions of employee concerns.• Conducts employee focus group sessions, employees surveys and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership and employees to develop and implement action plans.• Identifies and addresses turnover trends and develops initiatives to increase retention of skilled talent.• Maintains appropriate records of investigations.• Consistent exercise of independent judgment and discretion in matters of significance.• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.• Other duties and responsibilities as assigned.Employees at all levels are expected to:• Understand our Operating Principles; make them the guidelines for how you do your job.• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.• Win as a team - make big things happen by working together and being open to new ideas.• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.• Drive results and growth.• Respect and promote inclusion & diversity.• Do what's right for each other, our customers, investors and our communities.Disclaimer:• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.SkillsData Analytics, Employee Relationships, Leading by Influence, Strategic Human Resources LeadershipCompensationPrimary Location Pay Range: $102,385.08 - $153,577.62Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)Relative Work Experience5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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$102385K
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What You Should Know About Manager, Employee Relations, Comcast

If you're looking to make a meaningful impact in a dynamic environment, Comcast is the place for you as a Manager, Employee Relations in Baltimore, MD. At Comcast, we're not just about technology; we're about connected experiences. Your role will be pivotal in developing and implementing Employee Relations policies that genuinely enhance employee satisfaction across the company. You'll conduct internal audits, dive deep into employee concerns through focus groups, and provide necessary support to both managers and staff regarding employee relations issues. Your expertise will aid in resolving complaints and driving initiatives that boost retention and promote a happy workplace culture. And let's not forget about your team—managing a diverse mix of talent will require your leadership to foster a collaborative atmosphere. You will have the chance to partner with leadership on organization efficiency and succession planning, ensuring that all voices are heard. With a focus on growth, innovation, and a collaborative spirit, your career at Comcast will not only thrive but also shape the future of the media and technology landscape. So, if you are passionate about enhancing workplace environments and fostering strong employee relationships, we’d love for you to bring your experience and dedication to our team!

Frequently Asked Questions (FAQs) for Manager, Employee Relations Role at Comcast
What are the responsibilities of a Manager, Employee Relations at Comcast?

As a Manager, Employee Relations at Comcast, you're responsible for the development and implementation of Employee Relations policies and practices that promote a positive work culture. This includes conducting audits of employee relations issues, managing investigations into complaints, and identifying actions to resolve conflicts. Additionally, you'll design programs aimed at enhancing employee satisfaction and provide training and guidance to both managers and employees.

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What qualifications do I need to become a Manager, Employee Relations at Comcast?

To qualify for the Manager, Employee Relations position at Comcast, you typically need a Bachelor’s Degree, although significant relevant experience may compensate for a formal educational background. Candidates should also have 5-7 years of experience in a related field, showcasing strong leadership skills in employee relations and human resources.

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What skills are essential for a Manager, Employee Relations at Comcast?

Essential skills for a Manager, Employee Relations at Comcast include strong data analytics capabilities, effective communication, and strategic human resource leadership. You’ll need to lead by influence, manage diverse teams, and understand how to address employee concerns while promoting a culture of inclusivity. The ability to analyze trends and develop initiatives for employee retention is also crucial.

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What type of team will I be managing as a Manager, Employee Relations at Comcast?

As a Manager, Employee Relations at Comcast, you will manage a team that could include both exempt and non-exempt employees. Your role will involve fostering collaboration, facilitating training, and ensuring that all team members feel supported and empowered to contribute to the company's success.

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How does Comcast ensure employee satisfaction and retention?

Comcast focuses on continuous engagement with employees through surveys and focus group sessions to ensure their voices are heard. As a Manager, Employee Relations, you'll work closely with employees and leadership to identify concerns and develop actionable plans to enhance overall satisfaction and retention, contributing to a thriving, inclusive workplace.

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Common Interview Questions for Manager, Employee Relations
Can you describe your experience with conducting employee investigations?

When answering this question, highlight your previous experience in managing investigations related to employee complaints. Discuss the steps you take to ensure thoroughness and fairness, such as documenting interviews, maintaining confidentiality, and following company policies for resolution.

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How do you promote a positive employee relations environment?

An effective answer should detail specific strategies you've used to foster a positive environment. Mention initiatives for open communication, team-building exercises, or feedback mechanisms that allow employees to voice concerns and suggest improvements.

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What techniques do you use to analyze employee satisfaction?

Explain the tools or processes you use to gather and analyze employee feedback, like surveys or interviews. Emphasize your ability to interpret data trends and translate them into actionable insights that can improve workplace experiences.

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How would you handle a complaint from an employee regarding unfair treatment?

In your response, outline a methodical approach: listen to the employee, gather all relevant facts, ensure confidentiality, and follow up with appropriate actions based on your findings while adhering to company policy.

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Can you provide an example of how you resolved a conflict within your team?

Share a specific situation where you successfully mediated a conflict, detailing the steps you took to facilitate communication and understanding between parties, emphasizing your role in achieving a constructive outcome.

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What strategies do you employ to decrease employee turnover?

Discuss initiatives you've created or been part of, such as mentorship programs, career development opportunities, or enhanced communication strategies that make employees feel valued. Provide examples of how these initiatives led to improved retention in previous roles.

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How do you stay up-to-date with employment laws and regulations?

Talk about your commitment to continuous learning through attending seminars, webinars, or subscribing to HR publications. Emphasize your proactive approach to staying informed and compliant.

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Describe your experience working with management to address employee concerns.

Provide examples of past collaborations with management. Describe how you gathered feedback, presented findings, and helped develop solutions that not only addressed concerns but also aligned with the company’s goals.

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How would you implement an employee feedback program?

Focus on the steps you’d take, from designing surveys and setting up regular check-ins to analyzing results and developing action plans based on feedback. Highlight the importance of communication and follow-up to ensure employee views lead to tangible changes.

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What measures do you take to ensure diversity and inclusion in employee relations?

Outline your understanding of the importance of diversity and inclusion policies and your experience in developing programs that foster an inclusive environment, like training sessions, awareness campaigns, or forming diverse hiring panels.

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Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.

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DATE POSTED
April 23, 2025

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