Senior Business Systems Analyst, Digital

As a Senior Business Systems Analyst - Digital at Compass Pathways, you will be responsible for managing user requests, technical issues, and system changes for our custom digital tools. You’ll engage closely with business clients to analyze business processes and effectively translate their requirements into documentation. Additionally, you will oversee project management tasks, ensuring timely updates and implementing any feature enhancements while liaising with third-party support partners.

Candidates for the Senior Business Systems Analyst - Digital role at Compass Pathways should possess a degree in IT, Computer Science, Life Science, or Pharmaceutical Development. Technical expertise in IT system rollout and support within regulated environments, particularly in biotech or pharma, is highly preferred. Experience with ITIL or ITSM platforms, like Jira or ServiceNow, alongside strong stakeholder management skills, will give you an edge in this dynamic role.

The Senior Business Systems Analyst - Digital plays a pivotal role in supporting Compass Pathways’ mission by ensuring that essential digital tools used in mental health treatments work efficiently. By managing all aspects of system operations, user requests, and enhancements, you contribute significantly to streamlining processes that enhance patient care and clinical operations, ultimately aiding the company’s goal of improving mental health treatment.

At Compass Pathways, the Senior Business Systems Analyst - Digital enjoys a flexible work environment. The position is remote for East Coast USA candidates or hybrid in our NYC office, while UK candidates can also work hybrid in our London office. This allows you to balance work and personal life while being part of a forward-thinking team dedicated to mental health innovation.

As a Senior Business Systems Analyst - Digital at Compass Pathways, you have the opportunity to grow significantly in your career. You will gain extensive experience in project management while collaborating with cross-functional teams and third-party partners. Your contributions to developing innovative digital tools can pave the way for advancements in your role and potential growth into higher management positions within the organization.

When answering this question, focus on how you've successfully analyzed business processes in your previous roles. Discuss specific methodologies you employed, such as process mapping, and how you collaborated with stakeholders to identify requirements and develop documentation that led to improved system efficiency.

In your response, highlight specific projects you’ve managed, your approach to timeline and budget management, and how you ensured successful collaboration among various stakeholders. Consider sharing tools you used for project management, like MS Project or Jira, and how they contributed to project success.

Demonstrating a clear prioritization strategy is key here. Explain how you assess requests based on urgency and business impact, possibly using techniques like the MoSCoW method. Mention your approach to assigning tasks and how you communicate timelines with users to manage their expectations effectively.

Describe any experiences you have in liaising with third-party partners. Focus on your ability to manage expectations, address conflicts, and collaborate to ensure that service level agreements are met. Share specific examples of how this collaboration led to successful outcomes.

In answering this question, share a specific example of a technical issue with digital tools you've encountered. Illustrate your diagnostic approach, the steps you took to resolve the issue, and the ultimate outcome. Emphasize your analytical skills and resourcefulness in problem-solving.

Highlight your knowledge of IT governance frameworks by discussing your practical experience utilizing ITIL or ITSM methodologies. Provide specific examples where these frameworks improved service delivery and how you implemented best practices in your previous roles.

Address this question by explaining your structured approach to documentation – including best practices like keeping records clear and up-to-date. Emphasize your communication style when presenting updates or information to stakeholders, ensuring that you adapt your message to fit their different needs.

In your response, outline the steps you take to develop a business case: defining the need, conducting a cost-benefit analysis, and identifying potential impacts on the business. Emphasize your analytical skills and ability to present a compelling case to senior management or stakeholders.

Discuss how you proactively stay informed of industry trends through channels like professional networks, industry publications, or attending relevant workshops and conferences. Explain how you apply this knowledge to your work, especially regarding digital tools and innovations in biotechnology.

Share strategies you implement to keep stakeholders engaged, such as regular updates, feedback sessions, and collaborative decision-making. Highlight the importance of building relationships and ensuring transparency throughout the project's lifecycle.