Cloud Operations Engineer

As a Cloud Operations Engineer at Glean, your responsibilities encompass ensuring the stability of customer infrastructure, engaging with engineering teams for troubleshooting, coordinating software releases, addressing security vulnerabilities, and providing top-notch customer support. You're empowered to create customer-specific documentation and play a crucial role in incident management.

Candidates for the Cloud Operations Engineer role at Glean should have experience in cloud technologies, particularly GCP, AWS, or Azure. Familiarity with CI/CD practices, cloud networking, security protocols, and practical skills in SQL, Kubernetes, and Linux are essential. Additionally, coding experience in Java or Python and a background in support engineering or DevOps are highly valuable.

Glean is dedicated to fostering professional growth among our employees, including Cloud Operations Engineers. You will be surrounded by a team of experienced professionals from top tech companies and provided with opportunities to learn, share knowledge, and tackle complex technical challenges that enhance your skills in cloud operations.

The work environment at Glean is a blend of hard work and creativity, fostering collaboration among a diverse team. As a Cloud Operations Engineer, you can expect a fast-paced yet supportive setting where technical knowledge is shared, customer satisfaction is paramount, and the team's passion drives innovative solutions.

As a Cloud Operations Engineer at Glean, you will encounter various technical challenges, including troubleshooting complex cloud infrastructures, managing security incidents, configuring deployment pipelines, and optimizing cloud resource allocation. This role requires a proactive approach to problem-solving and a deep understanding of cloud technologies.

In your response, highlight specific cloud platforms you've used, such as AWS, GCP, or Azure. Discuss any projects where you utilized these technologies, focusing on your role in maintaining stability, security, or deploying applications.

Outline your approach to incident management, focusing on swift communication with stakeholders, coordinating with engineering teams for troubleshooting, documenting the incident and follow-up processes, and leading a post-incident review to prevent future occurrences.

Emphasize the importance of proactive communication, timely updates, and thorough support. Sharing specific examples where you managed customer expectations or resolved urgent issues can provide depth to your answer.

Mention your familiarity with continuous integration and deployment tools you've worked with. Discuss how you've managed release cycles, automated testing, and ensured seamless deployments in production environments.

Detail your knowledge of security best practices and protocols. Provide insights on how you prioritize and remediate vulnerabilities and your process for working with teams to maintain security compliance.

Discuss specific tools you’ve used, such as monitoring software, log analyzers, or performance metrics tools. Describe how you methodically isolate and resolve issues based on logs and tracing.

Share a STAR (Situation, Task, Action, Result) structured story about a complex problem, focusing on your thought process, the steps you took towards a solution, and the positive outcome that resulted.

Communication is vital in this role as you will interact with customers and collaborate with internal teams. Explain how you ensure clarity in messaging, especially regarding incident updates, project management, and understanding customer needs.

Discuss your dedication to continuous learning through reading relevant literature, following industry leaders, attending webinars, or participating in courses. Emphasize your commitment to professional development in tech.

Articulate your unique blend of skills, relevant experience, passion for customer service, and alignment with Glean's mission. Highlight how your technical curiosity and commitment to excellence would benefit the team and customers.